Nortel NN43114-100 User Manual page 61

Dial your Agent ID #
ACD DN 1 # ACD DN 2 #
ACD DN 3 # ACD DN 4 #
ACD DN 5 # #
Dial your Agent ID,
Supervisor ID
ACD DN 1 # ACD DN 2 #
ACD DN 3 # ACD DN 4 #
ACD DN 5 # #
Dial your Agent ID #
ACD DN 1 # Priority 1 #
ACD DN 2 # Priority 2 #
ACD DN 3 # Priority 3 #
ACD DN 4 # Priority 4 #
ACD DN 5 # Priority 5 # #
Dial your Agent ID #
Supervisor ID #
ACD DN 1 # Priority 1 #
ACD DN 2 # Priority 2 #
ACD DN 3 # Priority 3 #
ACD DN 4 # Priority 4 #
ACD DN 5 # Priority 5 # #
Call Center Agent/Supervisor Features
2. Select one of the following four
login options:
Login without Supervisor ID
and without Priority
To login with Supervisor ID and
without Priority
To login without Supervisor ID
and with Priority
To login with Supervisor ID and
with Priority
3. Press either the
the Not Ready
ACD queue.
In-Calls Key, or
Key to enter the
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