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Chapter 5
Troubleshooting
5.1 Overview
The OneStor SP-3584 enclosure system includes a Storage Enclosure Processor (SEP) and associated
monitoring and control logic to enable it to diagnose problems within the enclosure's power, cooling,
PSU and drive systems.
5.2 Initial Start-Up Problems
5.2.1 Power Fault
Ensure that you have wired up the enclosure system correctly and that mains power is present. Call your
supplier for replacements if:
• Cords are missing or damaged.
• Plugs are incorrect.
• Cords are too short.
5.2.2 Host Computer Does Not Recognize Enclosure
1
Check that the interface cables from the enclosure to the host computer are fitted correctly.
Check that drive carrier modules have been correctly installed (see section
2
in Carrier (DDIC)", on page
3
Check any visible SAS indicators on the I/O module and HBA (see
page
39).
Check the HBA BIOS for SAS/SATA target visibility (refer to your HBA documentation for details).
4
46).
6.3, "Replacing a Disk Drive
5.3.6, "SBB I/O Module LEDs", on
33
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Table of Contents
Troubleshooting
