Solving Printer Problems - Lexmark XM9100 Series User Manual

Troubleshooting

Solving printer problems

Basic printer problems
The printer is not responding
Action
Step 1
Make sure the printer is turned on.
Is the printer turned on?
Step 2
Check if the printer is in Sleep mode or Hibernate mode.
Is the printer in Sleep mode or Hibernate mode?
Step 3
Check if one end of the power cord is plugged into the printer and the
other to a properly grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Step 4
Check other electrical equipment plugged into the electrical outlet.
Does other electrical equipment work?
Step 5
Check if the cables connecting the printer and the computer are inserted
in the correct ports.
Are the cables inserted in the correct ports?
Step 6
Make sure the electrical outlet is not turned off by a switch or breaker.
Is the electrical outlet turned off by a switch or breaker?
Yes No
Go to step 2. Turn on the printer.
Press the Sleep button Go to step 3.
to wake the printer
from Sleep mode or
Hibernate mode.
Go to step 4. Plug one end of the
power cord into the
printer and the other to
a properly grounded
electrical outlet.
Unplug the other Go to step 5.
electrical equipment,
and then turn on the
printer. If the printer
does not work, then
reconnect the other
electrical equipment.
Go to step 6. Make sure to match the
following:
Turn on the switch or Go to step 7.
reset the breaker.
287
• The USB symbol on
the cable with the
USB symbol on the
printer
•
The appropriate
Ethernet cable with
the Ethernet port