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Troubleshooting
Unsupported option in slot [x] [55]
1
Turn off the scanner.
2
Unplug the power cord from the electrical outlet.
3
Remove the unsupported option card from the scanner controller board, and then replace it with a supported card.
4
Connect the power cord to a properly grounded electrical outlet.
5
Turn on the scanner.
USB port [x] disabled [56]
From the scanner control panel, touch Continue to clear the message.
Notes:
•
The scanner discards any data received through the USB port.
•
Make sure the USB Buffer menu is not set to Disabled.
Weblink server not set up. Contact system administrator.
From the scanner control panel, touch Continue to clear the message.
Note: If the message appears again, then contact your system support person.
Solving printer problems
•
"Basic printer problems" on page 314
•
"Hardware and internal option problems" on page 317
•
"Paper feed problems" on page 320
Basic printer problems
The printer is not responding
Action
Step 1
Make sure the printer is turned on.
Is the printer turned on?
Step 2
Check if the printer is in Sleep mode.
Is the printer in Sleep mode?
Yes
No
Go to step 2.
Turn on the printer.
Press the Sleep button
Go to step 3.
to wake the printer
from Sleep mode.
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