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Troubleshooting
Unsupported option in slot [x] [55]
1
Turn off the printer.
2
Unplug the power cord from the electrical outlet.
3
Remove the unsupported option card from the printer controller board, and then replace it with a
supported card.
4
Connect the power cord to a properly grounded electrical outlet.
5
Turn the printer back on.
USB port [x] disabled [56]
From the printer control panel, touch Continue to clear the message.
Notes:
•
The printer discards any data received through the USB port.
•
Make sure the USB Buffer menu is not set to Disabled.
Weblink server not set up. Contact system administrator.
From the printer control panel, touch Continue to clear the message.
Note: If the message appears again, then contact your system support person.
Solving printer problems
•
"Basic printer problems" on page 311
•
"Hardware and internal option problems" on page 314
•
"Paper feed problems" on page 317
Basic printer problems
The printer is not responding
Action
Step 1
Make sure the printer is turned on.
Is the printer turned on?
Step 2
Check if the printer is in Sleep mode or Hibernate mode.
Is the printer in Sleep mode or Hibernate mode?
Yes
No
Go to step 2.
Turn on the printer.
Press the Sleep
Go to step 3.
button to wake the
printer from Sleep
mode or Hibernate
mode.
311
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