Lexmark XM9100 Series User Manual page 331

Troubleshooting
Action
Step 3
Check if the document or photo you want to scan is open in another
application or being used by another user.
Is the file you want to scan open by another application or user?
Step 4
Check if either the Append time stamp or the Overwrite existing file check
box is selected in the destination configuration settings.
Is the Append time stamp or Overwrite existing file check box selected
in the destination configuration settings?
Scanner unit does not close
Action
Check if there are obstructions in the scanner unit.
a
Lift the scanner unit.
b
Remove any obstruction keeping the scanner unit open.
c
Lower the scanner unit.
Did the scanner unit close correctly?
Scanning takes too long or freezes the computer
Action
Step 1
Check if other applications are interfering with the scan.
Close all applications that are not being used.
Does scanning still take too long or freeze the computer?
Step 2
Select a lower scan resolution.
Does scanning still take too long or freeze the computer?
Yes No
Close the file you are Go to step 4.
scanning.
Contact customer Select the Append time
support. stamp or Overwrite
existing file check box
in the destination
configuration settings.
Yes No
The problem is solved. Contact
support.
Yes No
Go to step 2. The problem is solved.
Contact customer The problem is solved.
support.
331
customer