Lexmark XM9100 Series User Manual page 302

Troubleshooting
Action
Step 1
a
Move the paper guides in the tray to the correct positions for the paper
loaded.
b
Resend the print job.
Is the page or image clipped?
Step 2
From the control panel, set the paper size and type in the Paper menu to
match the paper loaded in the tray.
Do the paper size and type match the paper loaded in the tray?
Step 3
a
Depending on your operating system, specify the paper size from
Printing Preferences or from the Print dialog.
b
Resend the print job.
Is the page or image clipped?
Step 4
a
Clean the charger and the printhead lens.
b
Resend the print job.
Is the page or image clipped?
Step 5
a
Remove, and then reinstall the photoconductor unit.
Warning—Potential Damage: Do not expose the photoconductor
unit to direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
b
Resend the print job.
Is the page or image clipped?
Yes No
Go to step 2. The problem is solved.
Go to step 3. Do one or more of the
following:
Go to step 4. The problem is solved.
Go to step 5. The problem is solved.
Contact customer The problem is solved.
support.
302
•
Specify the paper
size from the tray
settings to match
the paper loaded in
the tray.
•
Change the paper
loaded in the tray
to match the paper
size specified in the
tray settings.