Page 1 X850e, X852e, X854e User’s Guide www.lexmark.com January 2006 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2006 Lexmark International, Inc. All rights reserved. 740 West New Circle Road...
Page 2 Lexington, Kentucky 40550, U.S.A. In the United Kingdom and Eire, send to Lexmark International Ltd., Marketing and Services Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-553-9727.
Page 3 CAUTION: This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.
Page 4: Table Of Contents
Contents Chapter 1: Learning about the MFP ... 8 Identifying the MFP ... 8 Using the scanner ... 8 Configured models ... 10 Understanding the MFP control panel ... 11 Using the LCD touch-screen buttons ... 17 Menus ... 23 Chapter 2: Copying ...
Page 5 Creating an e-mail shortcut ... 35 Creating an e-mail profile ... 36 Canceling an e-mail ... 36 E-mail options ... 36 E-mail server setup ... 38 Address book setup ... 38 Chapter 4: Faxing ... 39 Sending a fax ... 39 Using fax destination shortcuts ...
Page 6 Loading standard or optional 500-sheet trays ... 62 Setting the Paper Type and Paper Size ... 65 Loading the multipurpose feeder ... 66 Loading the 2000-sheet dual input trays ... 69 Loading the 2000-sheet high capacity feeder ... 70 Loading Letter or A4 size print media in the short-edge feed orientation ... 72 Linking trays ...
Page 7 Chapter 13: Troubleshooting ... 136 Understanding MFP messages ... 136 Online technical support ... 136 Checking an unresponsive MFP ... 136 Printing multiple language PDFs ... 136 Solving printing problems ... 137 Solving copy quality problems ... 139 Solving scan quality problems ... 139 Solving fax quality problems ...
Page 8: Chapter 1: Learning About The Mfp
Learning about the MFP Identifying the MFP For more information about installing input options, see Installing and removing options or the instructions that came with the option. CAUTION: The MFP weighs approximately 154 lbs (70kg). Lifting the MFP safely requires four people. CAUTION: Do not set up this product or make any electrical or cabling connections, such as the power cord or telephone, during a lightning storm.
Page 9: Automatic Document Feeder And Flatbed
• Scan documents and send them to another printer (PDF by way of FTP). Automatic document feeder and flatbed Note: Color documents can be scanned to a PC, e-mail address, or an FTP destination. Printed output on this MFP is black and grayscale only, not color. The ADF can scan multiple pages including duplex pages.
Page 10: Configured Models
Configured models The following illustrations show a standard MFP and an MFP with a duplex unit and a 500-sheet drawer. Other print media handling options are also available. Standard Fully configured Scanner Control panel Standard output bin Duplex unit Multipurpose feeder Tray 1 (integrated tray or standard tray)
Page 11: Understanding The Mfp Control Panel
Understanding the MFP control panel MFP and scanner settings can be changed several ways: through the MFP control panel, the software application in use, the print driver, MarkVision™ Professional, or Web pages. Settings changed from the application or print driver apply only to the job being sent to the MFP.
Page 12 Callout Control panel item 0–9 Note: Referred to as the numeric keypad. # (Pound or number character) Dial Pause Clear All Start Stop Backspace Function Press these buttons to enter numbers when the LCD screen has a field that accepts the entry of numbers. Also, use these buttons to dial phone numbers for faxes.
Page 13 Callout Control panel item Asterisk (*) USB Direct interface Function * is used as part of a fax number or as an alphanumeric character. The host Universal Serial Bus (USB) direct interface on the control panel is used to plug in a USB flash memory device and print any Portable Document Format (PDF) [.pdf file], Joint Photographic Experts Group (JPEG) [.jpeg or .jpg file], Tagged Image File Format (TIFF) [.tiff...
Page 14: Home Screen And Home Screen Buttons
Home screen and home screen buttons After the MFP is turned on and a short warm-up period occurs, the LCD shows a basic screen (example shown here) which is referred to as the Home screen. Use the Home screen buttons to initiate an action such as copy, fax, or scan, to open the menu screen, or to respond to messages.
Page 15 Callout number Button Other buttons may appear on the Home screen. They are: Button Button name Release Held Faxes (or Held Faxes if in Manual Mode) Search Held Jobs Held Jobs Lock Device Function Touch to access the File Transfer Protocol (FTP) menus. A document can be scanned directly to an FTP site.
Page 16 Button Button name Unlock Device Cancel Jobs Cancel Jobs Function This button appears on the screen when the MFP is locked. The control panel buttons and shortcuts cannot be used while it appears and no default copy starts may occur. To unlock the MFP: 1 Touch Unlock Device to open a PIN entry screen.
Page 17: Using The Lcd Touch-Screen Buttons
Using the LCD touch-screen buttons The following section provides information on navigating through several screens. Only a few are chosen to demonstrate the use of the buttons. Sample screen one Copy from Letter (8.5 x 11 in.) Copy to Letter (8.5 x 11 in.) Plain Paper Scale Auto...
Page 18 Button Button name Right scroll increase button Left arrow button Right arrow button Scan the ADF Scan the flatbed Scan the Submit Scan the flatbed Back Back Back Back Function or description Touch the right scroll increase button to scroll to another value in increasing order.
Page 19: Sample Screen Two
Sample screen two Unknown paper size. Copy from: Letter (8.5 x 11 in.) Legal (8.5 x 14 in.) Executive (7.25 x 10.5 in.) Folio (8. 5 x 13 in.) Statement (5.5 x 8.5 in.) A4 (210 x 297 mm) Information on touch-screen buttons Button Button name Down arrow...
Page 20: Other Touch-Screen Buttons
Button Button name Selected radio button Cancel Job Cancel Continue Continue Other touch-screen buttons Button Button name Custom Cancel Cancel Function or description This is a selected radio button. Touch a radio button to select it. The radio button changes color to show it is selected. In Sample screen two, the only paper size selected is Letter.
Page 21 Button Button name Select Done Done Back Back Home Grayed out button Gray button Function or description Touch to select a menu. The next screen appears showing menu items. Touch to select a menu item. The next screen appears showing values. Allows specifying that a job is finished.
Page 22 Features Feature Feature name Menus Settings Menu trail line Copy Settings Number of Copies Attendance message alert Description A line is located at the top of each menu screen. This feature acts as a trail. It gives the exact location within the menus.
Page 23: Menus
Menus A number of menus are available to make it easy for you to change MFP settings or print reports. To access the menus and settings, touch the Menus button in the lower right corner of the home screen. When a value or setting is selected and saved, it is stored in MFP memory. Once stored, these settings remain active until new ones are stored or the factory defaults are restored.
Page 24: Chapter 2: Copying
Copying The following copy topics are available in this and other chapters. Quick copy Multiple page copying Using the flatbed Copy screens and options Copying from one size to another Making transparencies Copying to letterhead Copying photographs Making copies using media from a selected tray Copying mixed-sized media Setting the duplex option Quick copy...
Page 25: Using The Flatbed
Using the flatbed If you are using the flatbed to make copies: Open the document cover. Place the document face down on the flatbed. Close the document cover. Touch Copy on the home screen, or press Go on the numeric pad. For Copy, continue with step 5.
Page 26: Copying From One Size To Another
Printed Image—Copies halftone photographs or graphics, such as those printed on a laser printer, or pages from a magazine or newspaper. For original documents that are a mixture of text, line drawings, or other graphics, leave Printed Image off. Sides (Duplex)—Prints copies on 1 or 2 sides, makes 2-sided copies (duplex) of 2-sided originals, 2-sided copies from 1-sided originals or 1-sided copies (simplex) from 2-sided originals.
Page 27: Making Transparencies
Touch Copy on the home screen. Touch Copy from:, and then identify the size of your original document. For example, Legal. Touch Copy to:, and then select the size you want the copy to be. Note: If you select a paper size that is different from the “Copy from” size, the MFP will scale the size automatically.
Page 28: Making Copies Using Media From A Selected Tray
Making copies using media from a selected tray During the copy process, you can select the input tray that contains the media type of choice. For example, if a special media type is located in the multipurpose feeder, and you want to make copies on that media: Place your original document in the ADF face up.
Page 29: Reducing And Enlarging Copies
Touch the button that looks the way you want your copies duplexed. The first number represents sides of the original documents; the second number represents sides of the copy. For example, select 1 --> 2-sided if you have 1-sided original documents and you want 2-sided copies. Touch Copy It.
Page 30: Placing Separator Sheets Between Copies
To turn collation off: Place your original document in the ADF face up. Labels on the ADF show how to load the paper based on its size. Adjust the paper guides. Touch Copy on the home screen. Use the numeric keypad to enter the number of copies you want. Touch Off if you do not want your copies collated.
Page 31: Placing An Overlay Message On Each Page
Touch Date/Time Stamp. Touch On. Touch Done. Touch Copy It. Placing an overlay message on each page An overlay message can be placed on each page. The message choices are Urgent, Confidential, Copy, or Draft. To place a message on the copies: Place your original document in the ADF face up.
Page 32: Canceling A Copy Job
Canceling a copy job While the document is in the ADF When the ADF begins processing a document, the scanning screen is displayed. You can cancel the copy job by touching Cancel Job on the touch screen. Touching Cancel Job cancels the entire job that is being scanned. The scanning screen will be replaced with a “Canceling scan job”...
Page 33: Chapter 3: E-Mail
E-mail The MFP can be used to e-mail scanned documents to one or more recipients. There are four ways to send an e-mail from the MFP. You can type the e-mail address, use a shortcut number, use the address book, or a profile. Permanent e-mail destinations can be created in the Manage Destinations link located under the Configuration tab on the Web page.
Page 34: Using The Address Book
Press #, and then enter the recipient's shortcut number. You can enter additional recipients by pressing next and then entering the recipient's shortcut number or address. Touch E-mail It. Using the address book Place the original document in the ADF face up or on the flatbed face down. Adjust the paper guides when using the ADF.
Page 35: Changing The Output File Type
Changing the output file type Place the original document in the ADF face up or on the flatbed face down. Adjust the paper guides when using the ADF. Touch E-mail on the home screen. Enter an e-mail address. Touch Options. Touch the button that represents the file type you want to send.
Page 36: Creating An E-Mail Profile
Go to the MFP, and place your original document in the ADF face up. Labels on the ADF show how to load the paper based on its size. Adjust the paper guides. Press #, and then enter the recipient's shortcut number. Touch E-mail It.
Page 37 Sides (Duplex)—Tells the MFP if your original document is simplex (printed on one side) or duplex (printed on both sides). This lets the scanner know what needs to be scanned for inclusion in the e-mail. Orientation—Tells the MFP whether the original document is portrait or landscape and then changes the Sides and Binding settings to match the original document orientation.
Page 38: E-Mail Server Setup
E-mail server setup For e-mail to operate, it must be turned on in the MFP configuration and have a valid IP address or gateway address. To set up the e-mail function: Open your Web browser. In the address line, enter the IP address of the MFP you want to configure using the format: http://ip_address/.
Page 39: Chapter 4: Faxing
Faxing Note: Faxing is not supported on all models. The fax function lets you scan items and fax them to one or more recipients directly from the MFP. When you touch Fax, it opens the fax destination screen. You enter the fax number and touch Fax It to send your fax. You can also change the fax settings to fit your personal needs.
Page 40: Using Fax Destination Shortcuts
Using fax destination shortcuts Fax destination shortcuts are just like the speed dial numbers on a telephone or fax machine. You can assign shortcut numbers when creating permanent fax destinations. Permanent fax destinations or speed dial numbers are created in the Manage Destinations link located under the Configuration tab on the Web page.
Page 41: Creating Shortcuts
Creating shortcuts Instead of entering the entire phone number of a fax recipient on the control panel each time you want to send a fax, you can create a permanent fax destination and assign a shortcut number. A single shortcut number or a multiple number shortcut can be created.
Page 42: Fax Options
Fax options Original—Opens a screen where you can choose the size of the documents you are going to fax. • Touching any of the paper size buttons on the follow-on screen will make that your selection and return you to the Fax Options Screen.
Page 43: Changing The Fax Resolution
Changing the fax resolution Place your original document in the ADF face up. Labels on the ADF show how to load the paper based on its size. Adjust the paper guides. Touch Fax on the home screen. Enter the fax number. Touch Options.
Page 44: Canceling An Outgoing Fax
Canceling an outgoing fax There are two ways to cancel an outgoing fax: While the original documents are still scanning When using the ADF, touch Cancel while Scanning… is displayed on the touch screen. When using the scanner bed, touch Cancel while Scan the Next Page / Finish the Job is displayed on the touch screen.
Page 45: Fax Setup
Fax setup When you first turn on the MFP or if the MFP has been off for an extended time, Set clock will appear. Additionally, many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the first page of the transmission: •...
Page 46: Viewing A Fax Log
Click Configuration. If you are changing fax modes, you must click Submit before you can access the configuration page. Note: During MFP power up, if the print server is configured to use Network Time Protocol (NTP) time, the current date and time are provided. However, you must set the time zone to get the correct time. Enter the required FCC information: •...
Page 47: Chapter 5: Ftp
The MFP scanner lets you scan documents directly to a File Transfer Protocol (FTP) server. Only one FTP address may be sent to at a time. Note: FTP must be enabled from the function access menu before it can be used. See Restricting Function Access for more information.
Page 48: Creating Shortcuts
Touch FTP on the home screen. Touch Search Address Book. Enter name or part of the name you are searching for, and then touch Search. Touch the name that you want to add to the To: field. Touch Send It. Creating shortcuts Instead of entering the entire FTP site address on the control panel each time you want to send a document to an FTP, you can create a permanent FTP destination and assign a shortcut number.
Page 49: Ftp Options
FTP options Original Size—Opens a screen where you can enter the size of the documents you are going to copy. • Touching any of the paper size icons on the follow-on screen will make that your selection and return you to the FTP Options Screen.
Page 50: Ftp Tips
FTP tips The following tips may improve the MFP FTP quality. Question When should I use Text mode? • Text mode should be used when text preservation is the main goal of sending a • Text is best used for receipts, carbon copy forms, and documents that only contain When should I use •...
Page 51: Chapter 6: Scanning To A Pc Or Usb Flash Memory Device
Scanning to a PC or USB flash memory device The MFP scanner lets you scan documents directly to your PC or a USB flash memory device. Your computer does not have to be directly connected to the MFP for you to receive Scan to PC images. You can scan the document back to your computer over the network by creating a scan profile on your computer and then downloading the profile to the MFP.
Page 52: Understanding Scan To Pc Options
Understanding scan to PC options To change the options for the scan to PC Profile, you must click the Quick Setup box, and select Custom. Quick Setup lets you select preset formats or customize your scan job settings. You can select: Custom Photo - Color JPEG Text - BW PDF...
Page 53: Scanning To A Usb Flash Memory Device
Scanning to a USB flash memory device Place the original document in the ADF face up or on the flatbed face down. Adjust the paper guides when using the ADF. Insert the USB flash memory device into the USB direct interface on the front of the MFP. The Held Jobs screen appears.
Page 54: Chapter 7: Printing
If you are not familiar with a feature in the MFP driver window, open the online Help for more information. To support all the MFP features, use the Lexmark custom drivers supplied with the MFP. Updated drivers, as well as a complete description of the driver packages and Lexmark driver support, are available from the Lexmark Web site.
Page 55 We recommend using the following tested and approved USB flash memory devices in the 256 MB, 512 MB, and 1 GB sizes: • Lexar JumpDrive 2.0 Pro • SanDisk Cruzer Mini Other USB flash memory devices must: • Be compatible with the USB 2.0 standard. •...
Page 56: Canceling A Print Job
If you leave the device in the MFP after exiting the USB drive menu, you can still print PDFs on the device as held jobs. See Printing confidential and held jobs. Canceling a print job There are several methods for canceling a print job. •...
Page 57: Printing The Menu Settings Page
Canceling a job from a Macintosh computer Canceling a print job from a computer running Mac OS 9 When you send a job to print, the printer icon for your selected MFP appears on the desktop. Double-click the printer icon on your desktop. A list of print jobs appears in the printer window.
Page 58: Printing A Directory List
Printing a directory list A directory listing shows the resources stored in flash memory. To print a listing: Make sure the MFP is on and the Ready message appears. Touch the Menus button on the control panel. Touch Reports. Touch the down arrow until Print Directory appears, then touch Print Directory. Printing confidential and held jobs The term held job refers to any type of print job that can be initiated by the user at the MFP.
Page 59: Printing And Deleting Held Jobs
Enter a User Name and PIN. Send your job to the MFP. Go to the MFP when you are ready to retrieve your confidential print job, and follow the At the MFP steps. At the MFP Touch Held jobs on the home screen. Touch your user name.
Page 60 Repeat Print If you send a Repeat Print job, the MFP prints all requested copies of the job and stores the job in memory so you can print additional copies later. You can print additional copies as long as the job remains stored in memory. Note: Repeat Print jobs are automatically deleted from MFP memory when the MFP requires extra memory to process additional held jobs.
Page 61: Printing On Specialty Media
Printing on specialty media Media is paper, card stock, transparencies, labels, and envelopes. The last four are sometimes referred to as specialty media. Follow these instructions to print on specialty media. Load the media as specified for the tray being used. See Loading standard or optional 500-sheet trays for help.
Page 62: Loading Standard Or Optional 500-Sheet Trays
Loading standard or optional 500-sheet trays Your MFP has two 500-sheet standard trays. You may have also purchased an optional 2x500-sheet drawer which has two additional 500-sheet trays. Print media is loaded into all the 500-sheet trays the same way. Note: The steps for loading the optional 2000-sheet dual input trays and the 2000-sheet high capacity feeder are different than the steps for loading a 500-sheet tray.
Page 63 Squeeze the side guide tab, and slide the guide to the outside of the tray. Squeeze the front guide tab, and slide the guide to the correct position for the media size you are loading. Flex the sheets back and forth to loosen them, then fan them. Do not fold or crease the print media. Straighten the edges on a level surface.
Page 64 Squeeze the side guide tab, and slide the guide until it lightly rests against the edge of the media. Insert the tray. Loading standard or optional 500-sheet trays...
Page 65: Setting The Paper Type And Paper Size
Setting the Paper Type and Paper Size After setting the Paper Type and Paper Size to the correct values for the type and size used in the trays, then any trays containing the same size and type are automatically linked by the MFP. Note: If the media size you are loading is the same media size that was previously loaded, do not change the Paper Size setting.
Page 66: Loading The Multipurpose Feeder
Loading the multipurpose feeder The multipurpose feeder can hold several sizes and types of print media, such as transparencies, postcards, note cards, and envelopes. It can be used for single-page or manual printing or as an additional tray. The multipurpose feeder can hold approximately: •...
Page 67 Pull the tray extension out. Note: Do not place objects on the multipurpose feeder. Also, avoid pressing down or applying excessive force on it. Slide the width guides to the outside of the feeder. Flex the sheets or envelopes back and forth to loosen them, then fan them. Do not fold or crease the print media. Straighten the edges on a level surface.
Page 68 Load the media in the feeder. Note: Make sure the print media is below the max fill line. Overloading may cause jams. Slide the width guides until they lightly rest against the edge of the media. Set the Paper Size and Paper Type for the multipurpose feeder (MP Feeder Size and MP Feeder Type) to the correct value for the print media you loaded.
Page 69: Loading The 2000-Sheet Dual Input Trays
Loading the 2000-sheet dual input trays The 2000-sheet dual input drawer includes two trays: an 850-sheet tray and an 1150-sheet tray. Although the trays are different in appearance, they both load the same way. Pull out the tray. Squeeze the front guide tab, and slide the guide to the correct position for the size media you are loading. Loading the 2000-sheet dual input trays...
Page 70: Loading The 2000-Sheet High Capacity Feeder
Flex the sheets back and forth to loosen them, then fan them. Do not fold or crease the print media. Straighten the edges on a level surface. Load print media in the tray with the print side up. Note: Make sure the print media is below the max fill line on the rear guide. Overloading may cause jams. Insert the tray into the MFP.
Page 71 If loading print media with a different width or length, adjust the width and length guides. Flex the sheets back and forth to loosen them, then fan them. Do not fold or crease the print media. Straighten the edges on a level surface. Load print media in the tray with the print side down.
Page 72: Loading Letter Or A4 Size Print Media In The Short-Edge Feed Orientation
Loading Letter or A4 size print media in the short-edge feed orientation For the MFP to recognize Letter or A4 size print media loaded in the short-edge feed orientation, Short-edge Printing must be enabled. Make sure the MFP is off. Press and hold the keypad buttons 2 and 6 while you turn the MFP on.
Page 73: Linking Trays
Click Configuration. Click PAPER MENU. Click CUSTOM NAMES. Define one or more custom names. For example, you could enter names such as “Short-edge Letter” or “Yellow Glossy.” Click Submit. Linking trays Tray linking enables the automatic linking feature for trays when you load the same size and type of print media in multiple sources.
Page 74: Identifying And Linking Output Bins
Identifying and linking output bins There is one standard output bin on all MFP models. If you need additional output capacity, the optional finisher provides up to 3500 sheets of additional output capacity. The following table provides information on output bin capacities. Output bin Each bin accommodates Standard bin...
Page 75: Chapter 8: Understanding Paper And Specialty Media Guidelines
For more details about the types of paper and specialty media your MFP supports, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com. We recommend that you try a limited sample of any paper or specialty media you are considering using with the MFP before purchasing large quantities.
Page 76 Print media sizes(continued) — indicates support Print media size Dimensions JIS B4 257 x 364 mm (10.1 x 14.3 in.) JIS B5 182 x 257 mm (7.17 x 10.1 in.) Letter 215.9 x 279.4 mm (8.5 x 11 in.) Legal 215.9 x 355.6 mm (8.5 x 14 in.) Executive...
Page 77 Media sizes supported in the finisher Size Standard JIS B4 JIS B5 Letter Legal Executive Folio Statement Tabloid Universal 7 ¾ Envelope 10 Envelope DL Envelope C5 Envelope Other Envelope Paper passes to the finisher bin without being stapled or offset. Bin 1 Offset Staple...
Page 78 Feed characteristics by print media size Print media size Feed orientation Portrait or Landscape JIS B4 JIS B5 Letter Portrait or Landscape Legal Executive Folio Statement Tabloid Universal 7 ¾ Envelope 10 Envelope DL Envelope C5 Envelope Other Envelope Feed orientation indicates how the MFP will place the image on the page, not whether the physical page will be short- edge or long-edge oriented.
Page 79 Print media types Print media Paper Card stock Transparencies Paper labels Bond Envelope Letterhead Preprinted Colored paper This MFP is intended for occasional paper label printing only. Supported print media Finisher...
Page 80 Print media weights Print media Type Paper Xerographic or business paper Card stock— Index Bristol maximum (grain long) Cover Card stock— Index Bristol maximum (grain short) Cover Transparencies Laser printer Labels Paper Integrated forms Pressure- sensitive area (must enter the MFP first) Paper base (grain long)
Page 81 Media weights supported in the finisher Print media Type Paper Xerographic or business paper Card stock— Index Bristol maximum (grain long) Cover Card stock— Index Bristol maximum (grain short) Cover Transparencies Laser printer Integrated forms Pressure sensitive area Paper base (grain long) Labels —...
Page 82: Selecting Print Media
The following paper characteristics affect print quality and reliability. It is recommended that these guidelines are followed when evaluating new paper stock. For detailed information, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/ publications.
Page 83: Unacceptable Paper
Smoothness The degree of smoothness of paper directly affects print quality. If the paper is too rough, the toner does not fuse to the paper properly, resulting in poor print quality. If the paper is too smooth, it can cause paper feeding or print quality issues. Smoothness needs to be between 100 and 300 Sheffield points;...
Page 84: Selecting Preprinted Forms And Letterhead
• Do not use paper that has been cut or trimmed by hand. • Do not mix media sizes, weights, or types in the same source; mixing results in jams. • Do not use coated papers unless they are specifically designed for electrophotographic printing. •...
Page 85 The MFP can print directly on transparencies designed for use in laser printers. Print quality and durability depend on the transparency used. Always print samples on the transparencies being considered for use before buying large quantities. We recommend Lexmark part number 70X7240 Letter size transparencies and Lexmark part number 12A5010 A4 size transparencies.
Page 86 For detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications. After printing approximately 10,000 pages of labels (or each time you replace the toner cartridge), complete the following steps to maintain MFP feeding reliability: Print five sheets of paper.
Page 87: Storing Print Media
Card stock Card stock is single ply, and has a large array of properties, such as the moisture content, thickness, and texture, that can significantly affect print quality. See Supported print media for information on the preferred weight and for the grain direction of print media.
Page 88 The following hints can help you avoid jams: • Use only recommended print media. • Do not overload the print media sources. Make sure the stack height does not exceed the maximum height indicated by the stack line labels in the sources. •...
Page 89: Chapter 9: Installing Options
Installing options CAUTION: If you are installing memory or option cards sometime after setting up the MFP, turn the MFP off and unplug the power cord before continuing. You can customize the MFP memory capacity and connectivity by adding optional cards. The instructions in this section help you install any of the following options: •...
Page 90: Accessing The Mfp System Board
Accessing the MFP system board You must access the MFP system board to install printer memory, flash memory, or an option card. CAUTION: Turn the MFP off, and unplug the power cord before continuing. Loosen the screws on the access panel located on the back side of the MFP. Remove the panel from the MFP, and set it aside.
Page 91: Installing Options
Installing options Use the illustration to locate the connector for the option you want to install. Flash memory or firmware card connectors Option card connector Printer memory card connector Accessing the MFP system board...
Page 92: Installing A Printer Memory Card
Installing a printer memory card Complete the following instructions to install a printer memory card. Note: Memory cards designed for other Lexmark printers may not work with your MFP. Remove the system board access panel. (See Accessing the MFP system board.) Push open the latches on both ends of the memory card connector.
Page 93: Installing A Flash Memory Or Firmware Card
Installing a flash memory or firmware card Note: Flash memory and firmware cards designed for other Lexmark printers may not work with your MFP. Remove the system board access panel. (See Accessing the MFP system board.) Unpack the flash memory or firmware card.
Page 94: Installing An Option Card
Installing an option card Warning: Option cards are easily damaged by static electricity. Touch something metal such as the MFP frame before you touch a memory card. Note: You need a small Phillips screwdriver to attach the option card to the system board. Remove the system board access panel.
Page 95: Replacing The Access Panel
Replacing the access panel After you have installed options on the MFP system board, follow these steps to reattach the access panel. Align the tabs on the right side of the access panel with the slots on the MFP. Slide the panel to the right and towards the MFP. Tighten the screws.
Page 96: Chapter 10: Maintaining The Mfp
Refer printing problems and maintenance tasks to this key operator. In the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark Authorized Supplies Dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com, or contact the place where you bought the MFP.
Page 97: Determining The Status Of Supplies
Determining the status of supplies Status/ Supplies The MFP control panel alerts you once a supply item or maintenance is required. The Print status message bar at the bottom of the touch screen indicates if the MFP is Ready and lets you know if any supplies are low or empty. Touching Status / Supplies on the bottom of the touch screen will open the Status / Supplies screen where you can view the status of the various trays and other supply items.
Page 98: Conserving Supplies
To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark Authorized Supplies Dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com, or contact the place where you bought the MFP.
Page 99: Ordering Staple Cartridges
See the following table for the maintenance kit part number for your specific MFP. Machine voltage Part numbers 110 V 40X2375 220 V 40X2376 100 V 40X2377 Ordering staple cartridges Staple cartridges hold 3,000 staples. Use part number 25A0013 to order a pack of three staple cartridges. When Staples Low or Staples Empty appears on the operator panel display, insert a new staple cartridge in the finisher.
Page 100: Cleaning The Flatbed And Backing Material
Cleaning the flatbed and backing material Open the document cover. Dampen a clean, lint-free cloth or cotton swab with isopropyl alcohol (95%). Wipe the flatbed and backing material by moving the cloth or swab from side to side. Close the document cover. Backing material Flatbed Cleaning the flatbed and backing material...
Page 101: Chapter 11: Clearing Jams
Clearing jams By carefully selecting print media and loading it properly, you should be able to avoid most paper jams. For more information on avoiding paper jams, see Avoiding jams. If jams do occur, follow the steps outlined in this section. To resolve the paper jam messages, you must clear the entire paper path, and then touch Continue to clear the message and resume printing.
Page 102: Access Doors And Trays
Access doors and trays The following illustrations show the areas where jams may occur. Access doors and trays Trays 1–4...
Page 103: Understanding Jam Numbers
Understanding jam numbers The following table lists the jams that can occur and the action necessary to clear the message. The jam number indicates the area where the jam occurred. However, it is best to clear the entire paper path to ensure you have cleared all possible jams.
Page 104 Touch Continue. 24x Jams Paper jams in these areas can occur on the incline surface of a tray or across more than one tray. To clear these areas: Open the tray. If necessary, remove the tray from the MFP. Remove the media from the MFP tray slot. Clearing jams...
Page 105 Remove any crumpled paper from the tray. Insert the tray into the MFP. Touch Continue. Clearing the 2000-sheet high capacity feeder (Tray 5) If necessary, close the multipurpose feeder. Slide the high capacity feeder away from the MFP. Raise the top door, and lift the jam access cover. Clearing jams...
Page 106 Remove the jammed paper. Close the jam access cover and top door. Clearing jams...
Page 107 Slide the feeder firmly against the MFP. Touch Continue. Clearing jams...
Page 108 200–202 Jams Open Door A by pushing the release latch and lowering the door. CAUTION: The inside of the MFP might be hot. Pull the print media up and toward you. Warning: If the print media does not move immediately when you pull, stop pulling. Push down and pull the green lever to make it easier to remove the media.
Page 109 203 Jam Open Door A by pushing the release latch and lowering the door. CAUTION: The inside of the MFP might be hot. Open Door E by pushing the release latch and lowering the door. Clearing jams...
Page 110 Pull the print media up. Close Door E. Close Door A. Touch Continue. Clearing jams...
Page 111 230 Jam Open Door D by the duplex rear door. Remove the jammed media. Close Door D. Clearing jams...
Page 112 Open Door A by pushing the release latch and lowering the door. CAUTION: The inside of the MFP might be hot. Open Door E by pushing the release latch and lowering the door. Clearing jams...
Page 113 Pull the print media up. Close Door E. Close Door A. Touch Continue. Clearing jams...
Page 114 231 Jam Open Door D by the duplex rear door. Remove the jammed media. Close Door D. Clearing jams...
Page 115 Open Door A by pushing the release latch and lowering the door. CAUTION: The inside of the MFP might be hot. Pull the print media up. Warning: If the print media does not move immediately when you pull, stop pulling. Pull the green lever to make it easier to remove the media.
Page 116 Clearing jams Clearing Area B If the MFP is configured with a 2000-sheet high capacity feeder, slide the feeder away from the MFP. Clearing jams...
Page 117 Open Door B. Remove the jammed media. Close Door B. Clearing jams...
Page 118 Slide the feeder firmly against the MFP. Touch Continue. Clearing jams...
Page 119 Clearing Area C If the MFP is configured with a 2000-sheet high capacity feeder, slide the feeder away from the MFP. Open Door C. Clearing jams...
Page 120 Remove the jammed media. Close Door C. Slide the feeder firmly against the MFP. Touch Continue. Clearing jams...
Page 121 280-288 Jams These are finisher jams. Follow the appropriate instructions to clear a jam in the finisher. Clearing Area F Lift the bridge unit assembly door. Remove the jammed media. Close the door. Touch Continue. Clearing jams...
Page 122 Clearing Area G Open the finisher door. Remove the jammed media, as indicated on the operator panel. Close the door. Touch Continue. Clearing Area H Lift Door H. Remove the jammed media. Close the door. Touch Continue. Clearing jams...
Page 123: Clearing Staple Jams
Clearing staple jams 289 Jam A 289 jam number indicates staples are jammed in the stapler. This requires removing the staple cartridge holder from the MFP. Check that the machine stops operations, and open Door G (front door) of the finisher. Hold the lever on the staple cartridge holder, and move the holder to the right (towards you).
Page 124 Use the metal tab to lift the staple guard, and then pull out the sheet of staples. Discard the entire sheet. Remove any loose staples from the staple guard. Look through the clear covering on the bottom of the cartridge holder to make sure no staples are jammed in the entry throat.
Page 125: Clearing Adf Jams
Clearing ADF Jams 290, 291, 292, and 294 Jams Remove all original documents from the ADF. Lift the ADF cover latch. Open the ADF cover. Raise the sheet guard. Turn the paper advance wheel to the left to remove any jammed pages. Close the ADF cover.
Page 126 Open the document cover, and remove any jammed pages. Close the document cover. Touch Continue. 293 Jam jam indicates the MFP was sent a scan job, but found no original document in the ADF. To resolve a 293 Jam: • Touch Continue if no scan job is active when the attendance message appears.
Page 127: Chapter 12: Administrative Support
Administrative support Adjusting control panel brightness If you are having trouble reading your control panel display, the LCD brightness can be adjusted through the Settings menu. Brightness Make sure the MFP is on. Touch the Menus button on the home screen. Touch Settings.
Page 128: Adjusting Screen Timeout
Touch Submit. Touch Home. Adjusting screen timeout To adjust the Screen Timeout setting: Make sure the MFP is on. Touch the Menus button on the home screen. Touch Settings. Touch General Settings. Touch the down arrow until Screen Timeout appears. Touch the left arrow to decrease the time, or touch the right arrow to increase the time.
Page 129 Touch Settings Security Advanced Password. Note: Settings Security Passwords password than the Advanced Password. Use Settings menus that are accessible with both an Advanced Password and a User Password. Note: The Advanced Password and the User Password protect the menus on the touch screen control panel of the MFP and the Configuration section of the EWS pages.
Page 130 Setting the Device Lockout personal identification number (PIN) The Device Lockout PIN allows locking and unlocking the functional state of the MFP. A locked MFP automatically buffers each job received to its hard disk. To initiate the printing of jobs on a locked MFP hard disk, enter the correct PIN on the control panel to unlock the MFP.
Page 131 Enter the defined password in the Print Faxes Password field. This releases any received and held fax jobs, so they print. Note: The defined password was created in step 6 of Setting a password before printing received faxes. Setting security using the Embedded Web Server (EWS) To enhance the security of network communications and MFP configuration, use the advanced security features.
Page 132 SNMPv3 authentication and encryption has three levels of support: • No authentication and no encryption • Authentication with no encryption • Authentication and encryption Note: The selected level serves as a minimum level of protection. The MFP negotiates with the SNMPv3 requestor, and a higher level of protection may be agreed upon and used by both.
Page 133 Disabling ports and protocols The TCP and UDP ports can be configured to one of three modes or values: • Disabled—Never allows network connections to this port • Secure and Unsecure—Allows the port to remain open, even in Secure mode •...
Page 134: Encrypting The Hard Disk
Indicate the setting for each sub-item as required for the network environment. Click Submit. Confidential Print Setup Confidential Print Setup allows the designation of a maximum number of PIN entry attempts and allows setting an expiration time for print jobs. When a user exceeds a specific number of PIN entry attempts, all of that user’s print jobs are deleted.
Page 135: Hard Disk Wiping
Release the buttons when the touch screen blinks and is blank momentarily. Wait. The Config Menu appears. Touch the down arrow to scroll to Disk Encryption. Touch the right arrow to enter the Disk Encryption menu. Touch the right arrow next to Disable to decrypt the hard disk. Contents will be lost.
Page 136: Using The Restricted Server List Function
Using the restricted server list function The Restricted Server List lets a system support person restrict which hosts are allowed to communicate with the MFP over the network which prevents other hosts from managing and printing to the MFP. Note: The Restricted Server List only restricts TCP traffic; it does not affect UDP traffic. The Restricted Server List supports up to ten host addresses or ten network addresses.
Page 137: Chapter 13: Troubleshooting
Menus and Messages Guide on the Software and Documentation CD. Online technical support Technical support is available on our Lexmark Web site at www.lexmark.com. Checking an unresponsive MFP If the MFP is not responding, first make sure: •...
Page 138: Solving Printing Problems
Server 2003 compatible MFP driver. Verify that you have properly configured the MFP for network printing. See the Software and Documentation CD or the Lexmark Web site for information. Make sure you are using a recommended interface cable. Make sure the connection is secure.
Page 139 Solution If you are using a parallel interface, make sure you are using an IEEE 1284-compliant parallel cable. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for the standard parallel port. If Ready Hex appears on the display, you must exit Hex Trace mode before you can print your job.
Page 140: Solving Copy Quality Problems
Solving copy quality problems The following solutions will help solve copy problems. For additional information, see Copy tips. Symptom Solution Unwanted background is visible. Adjust the Background Removal setting under Copy Imaging. Touch the right arrow to remove more background. Unwanted patterns (Moire) Change the content mode to Printed Image under Copy appear when a document is...
Page 141: Solving Fax Quality Problems
Solving fax quality problems The following solutions will help solve copy problems. For additional information, see Fax tips. Symptom Solution The fax document takes a long Touch Options, then under Content, change the setting to Text, and then set the time to transmit.
Page 142 Solving 2000-sheet drawer problems Problem The elevator tray does not raise when the loading door is closed, or the elevator tray does not lower when the door is opened and the elevator button is pushed. The elevator tray lowers unexpectedly. More than one sheet of print media is fed, or a sheet is fed improperly.
Page 143: Solving Paper Feed Problems
Solution Use recommended paper and other specialty media. See the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com for detailed specifications. See Avoiding jams for information that can help prevent jams from occurring. Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder.
Page 144: Print Quality Troubleshooting
Print quality troubleshooting To help isolate print quality problems, print the “Print defects guide,” and check for repeating defects. If repeating defects appear, print the Print Quality Test Pages. Printing the print defects guide Touch the help icon (?). Touch Print Defects Guide. Printing the print quality test pages Turn the MFP off.
Page 145: Solving Print Quality Problems
Solving print quality problems The information in the following table may help you solve print quality problems. If these suggestions still do not correct the problem, call for service. You may have an MFP part that requires adjustment or replacement. Problem Action Print is too light.
Page 146 Problem Action Entire page is white. • Make sure the packaging material is removed from the toner cartridge. • Check the toner cartridge to be sure it is installed correctly. • The toner may be low. To utilize the remaining toner, remove the cartridge by gripping the handles with both hands.
Page 147 Problem Action Part or all of the page is Check the toner cartridge to see if it is installed correctly. printed in black. The job prints, but the top and • Make sure the Paper Size setting in the Paper menu is correct. side margins are incorrect.
Page 148 The Quality menu control panel options can be adjusted to help improve print quality. Menu selection Purpose Print Resolution To select printed output resolution Toner Darkness Lightens or darkens printed output and alters toner consumption Brightness Adjusts the gray value of printed graphics and pictures Contrast Adjusts the contrast of printed graphics...
Page 149: Conventions
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1329605 for parallel attach or 12A2405 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 150 Hierbij verklaart Lexmark International Inc. dat dit product in overeenstemming is met de essentiële eisen en de andere relevante bepalingen van richtlijn 1999/5/EG. Bij deze verklaart Lexmark International Inc. dat dit product voldoet aan de essentiële eisen en aan de overige relevante bepalingen van richtlijn 1999/ 5/EG.
Page 151 Par la présente Lexmark International Inc. déclare que le produit est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999/5/CE Par la présente, Lexmark International Inc. déclare que ce produit est conforme aux exigences essentielles et aux autres dispositions de la Français...
Page 152 Lexmark International Inc. týmto vyhlasuje, že tento výrobok vyhovuje technickým požiadavkám a ďalším ustanoveniam smernice 1999/5/ES, ktoré sa na tento výrobok vzt’ahujú. Družba Lexmark International Inc. s tem izjavlja, da je ta naprava skladna z bistvenimi zahtevami in drugimi ustreznimi določili direktive 1999/5/EC. Notices...
Page 153 If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.Lexmark.com or your Lexmark representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Page 154: Other Telecommunications Notices
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless said message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual.
Page 155: Noise Emission Levels
Using this product in Germany This product requires a German billing tone filter (Lexmark part number 14B5123) to be installed on any line which receives metering pulses in Germany. Metering pulses may or may not be present on analog lines in Germany. The subscriber may request that metering pulses be placed on the line, or can have them removed by calling the German network provider.
Page 156: Waste From Electrical And Electronic Equipment (Weee) Directive
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 157: Laser Advisory Label
Notices Laser advisory label A laser notice label may be affixed to this MFP. LUOKAN 1 LASERLAITE VAROITUS! Laitteen käyttäminen muulla kuin tässä käyttoohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle. KLASS 1 LASER APPARAT VARNING! Om apparaten används på annat sätt än i denna bruksanvisning specificerats, kan avnändaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.
Page 158: Index
Index address book 40 adjust paper tray 63, 69 adjusting Power Saver 127 screen timeout 127 adjusting quality 29 Advanced Password, menu protection 128 Advanced Password, setting 130 appendix template 1-column 148 applying template to existing files 1-column appendix 148 Asterisk button 13 automatic size sensing 73 automatic tray linking 73...
Page 159 control panel menus preventing access 128 converting existing files to standard template 1-column appendix 148 copies flatbed 25 quick 24 copy from 25 one size to another 26 to 25 copy quality adjusting 29 copy screens 25 copy tray selection 28 copying 24 duplexing 28 enlarging 29...
Page 160 18 left scroll decrease button 17 letterhead 84 guidelines 84 page orientation 84 printing 84 letterhead copying 27 Lexmark Authorized Supplies Dealers 96 light, indicator 11 linking trays 73 loading print media card stock 62 paper input tray 62...
Page 161 print media specifications characteristics 82 sizes 75, 78 types 79 weight 80 Printing 54 problems incorrect characters print 138 job didn’t print 137 job prints 137 from wrong tray 137 on wrong paper or specialty media 137 large jobs do not collate 138 operator panel 137 blank 137 displays black diamonds 137...
Page 162 Index tray selection 28 troubleshooting settings software application overrides 11 USB Direct interface 54 USB flash memory device 54 verify print 59...

This manual is also suitable for:

X852e X854e 15r0468 - xm852e multifunction printer-scanner-copier-fax 850e - x ve4 b/w laser 852e - x mfp b/w laser 854e - x mfp b/w laser

Lexmark X850E User Manual

Chapter 1: Learning about the MFP

Chapter 2: Copying

Chapter 3: E-Mail

Chapter 4: Faxing

Chapter 5: FTP

Chapter 6: Scanning to a PC or USB Flash Memory Device

Chapter 7: Printing

Chapter 8: Understanding Paper and Specialty Media Guidelines

Chapter 9: Installing Options

Chapter 10: Maintaining the MFP

Chapter 11: Clearing Jams

Chapter 12: Administrative Support

Chapter 13: Troubleshooting

Index

Quick Links

Troubleshooting

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Summary of Contents for Lexmark X850E

This manual is also suitable for:

Table of Contents