Lexmark XM9100 Series User Manual page 319

Troubleshooting
Action
Step 1
a
Make sure your software program is using a correct fill pattern.
b
Resend the print job.
Do vertical voids appear on prints?
Step 2
a
From the control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
b
Resend the print job.
Do vertical voids appear on prints?
Step 3
Check if you are using a recommended type of paper.
a
Load the specified tray or feeder with a recommended type of paper.
b
Resend the print job.
Do vertical voids appear on prints?
Step 4
a
Remove the photoconductor unit, and then reinstall it.
Warning—Potential Damage: Do not expose the photoconductor
unit to direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
b
Resend the print job.
Do vertical voids appear on prints?
Step 5
a
Clean the charger and the printhead lens.
b
Resend the print job.
Do vertical voids appear on prints?
Step 6
Replace the photoconductor unit, and then resend the print job.
Do vertical voids appear on prints?
Yes No
Go to step 2. The problem is solved.
Go to step 3. The problem is solved.
Go to step 4. The problem is solved.
Go to step 5. The problem is solved.
Go to step 6. The problem is solved.
Contact customer The problem is solved.
support.
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