Lexmark XM9100 Series User Manual page 310

Troubleshooting
Action
Step 5
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b
Resend the print job.
Is the print still too dark?
Step 6
a
Clean the charger and the printhead lens.
b
Resend the print job.
Is the print still too dark?
Step 7
Replace the photoconductor unit, and then resend the print job.
Warning—Potential Damage: Do not expose the photoconductor unit
to direct light for more than 10 minutes. Extended exposure to light can
cause print quality problems.
Is the print still too dark?
Print is too light
Action
Step 1
a
From the Quality menu on the control panel, increase the toner
darkness.
Note: 8 is the factory default setting.
b
Resend the print job.
Is the print still too light?
Step 2
From the control panel, set the paper type, texture, and weight in the
Paper menu to match the paper loaded in the tray.
Is the tray set to the type, texture, and weight of the paper loaded?
Yes No
Go to step 6. The problem is solved.
Go to step 7. The problem is solved.
Contact customer The problem is solved.
support.
Yes No
Go to step 2. The problem is solved.
Go to step 3. Change the paper type,
texture, and weight to
match the paper
loaded in the tray.
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