Problem Solving; Troubleshooting - Crestron Isys i/O TPMC-15-CH Operation Manual

Touchpanel Media Centers

Problem Solving

68 Touchpanel Media Centers: Crestron Isys i/O™ TPMC-15/17 Tilt Series
Crestron Isys i/O

Troubleshooting

The table after this paragraph provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron customer
service representative.
TPMC-15/17 Touchpanel Troubleshooting
TROUBLE POSSIBLE CAUSE(S)
Touchpanel Touchpanel is not
does not communicating with the
function. network.
Touchpanel is not
receiving power from a
Crestron power source.
Touchpanel is
incorrectly calibrated.
Touchpanel is Incorrect network wiring.
not responding.
Touchpanel Cresnet ID
is not set to match the
Net ID in the SIMPL
program.
Touchpanel Cresnet ID
is not unique, two or
more units share the
same ID.
Touchpanel Standby timeout has
display is dark. elapsed.
Screen brightness is
improperly set.
Unexpected Touchpanel is
response from incorrectly calibrated.
the touchpanel.
Touchpanel Incorrect RS-232
does not settings.
communicate
with RS-232
devices.
(continued on following page)
™
TPMC-15/17 Tilt Series
CORRECTIVE ACTION
Use Crestron Toolbox (via
SIMPL Windows or VT Pro-e)
to poll the network. Verify
network connection to the
touchpanel.
Use the included Crestron
power supply.
Enter "SETUP MODE" or use
Crestron Toolbox to initiate the
calibration sequence and
recalibrate.
Touch the screen to remove
the message and verify correct
wiring to all connectors.
Use Crestron Toolbox to poll
the network. Verify that the
Cresnet ID for the touchpanel is
properly set to match the Net
ID in the SIMPL program.
Use Crestron Toolbox to poll
the network and verify that
each ID is used only once.
Touch the screen to reactivate.
Enter "SETUP MODE" and
alter screen brightness from the
setup menu.
Enter "SETUP MODE" or use
Crestron Toolbox to initiate the
calibration sequence and
recalibrate.
Match communication settings
of touchpanel to peripheral
device.
Operations Guide - DOC. 6344