Troubleshooting For Software Problems; Unable To Receive Data - Brother HLL3290CDW Service Manual

4.4

Troubleshooting for Software Problems

The end user can solve problems pertaining to software, for instance, print cannot be made
from a computer although test print and printer setting print can be made from the machine, by
following the User Check items. If the same problem occurs again, follow each procedure in
the order of the number described in the Step column in the tables below.
4.4.1

Unable to receive data

<User Check>
• Check that the USB cable or LAN cable is not damaged.
• When using an interface switch, check that the correct machine is selected.
• Check the relevant section in the online User's Guide.
• Check the driver settings.
• Reset the machine to the default settings.
Step
1
2
* Follow the procedures below to verify the product ID in Macintosh.
(1) Select [About This Mac] from the [Apple] menu.
(2) Click the [More Info...] in the [About This Mac] dialog box.
(3) Select [USB] under the [Hardware] in [Contents] on the left side.
(4) Select the machine [MFC-XXXX] from [USB Device Tree].
(5) Check [Product ID] in [MFC-XXXX].
■
Product ID (Hexadecimal)
MFC-L3770CDW : 043Fh
MFC-9350CDW : 0440h
MFC-L3750CDW : 0441h
MFC-L3745CDW : 0442h
MFC-L3730CDN : 0445h
MFC-L3735CDN : 0443h
MFC-9150CDN
MFC-L3710CW : 0446h
DCP-L3550CDW : 0448h
DCP-L3551CDW : 044Ch
DCP-9030CDN
DCP-L3550CDN : 0449h
DCP-L3510CDW : 044Bh
HL-L3290CDW
Cause
Machine connection
Main PCB failure
: 0444h
: 0447h
: 044Ah
For Macintosh, check the Product ID*.
When it is wrong, update the firmware.
Replace the main PCB.
2-136
Remedy
Confidential