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30.6 Problems with Internet Access
Table 79 Troubleshooting Internet Access
PROBLEM
I cannot access
the Internet.
Internet
connection
disconnects.
30.7 Problems with the Password
Table 80 Troubleshooting the Password
PROBLEM
I cannot
access the
Prestige.
Chapter 30 Troubleshooting
CORRECTIVE ACTION
Make sure the Prestige is turned on and connected to the network.
If the DSL LED is off, refer to
Verify your WAN settings. Refer to the chapter on WAN setup (web configurator) or
the section on Internet Access (SMT).
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge is turned on. See
Menu 1 General Setup
for details.
Check the schedule rules. Refer to
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to
Chapter 6 WAN Setup
(web configurator) or
(SMT).
Contact your ISP.
CORRECTIVE ACTION
The username is "admin". The default password is "1234". The Password and
Username fields are case-sensitive. Make sure that you enter the correct password
and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to upload
the default configuration file (Refer to
Introducing the Web
Configurator). This restores all of the factory defaults including the
password.
Prestige 660RU-Tx Series User's Guide
the Problems with the DSL LED
Chapter 29 Call Scheduling
Chapter 18 Remote Node Configuration
the Resetting the Prestige section
section.
Chapter 14
(SMT).
in
Chapter 2
244
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Table of Contents
Troubleshooting
