Troubleshooting - Siemens SENTRON 3WL10 Series Manual

6.3

Troubleshooting

Note
If the circuit breaker is constantly tripping during operation, first check and correct the
protection functions (parameter settings).
If problems occur that you cannot resolve yourself, Siemens will provide you with
two-level support:
● Level one:
Contact Siemens Technical Support (see Chapter Product-specific information (Page 7)).
Have the data of the circuit breaker in question at hand.
● Level two:
If the problem is not solved directly with Technical Support, a diagnostic report can be
created with the powerlog software and evaluated by Technical Support. This requires a
test device (TD410 or TD420) and the powerconfig and powerlog software.
– Load the powerconfig software
– Download the powerlog software from the SIOS Portal
– Connect the PC via the test device TD410 or TD420 to the front interface of the ETU
– With powerconfig, the parameter settings can first be checked and viewed. Incorrect
– If this does not solve the problem, the next step is to create a diagnostic report with
Technical Support will evaluate the diagnostic report and connect you with a solution for
your problem.
Air circuit breaker 3WL10
Manual, 11/2017, L1V30499596002-01
(https://support.industry.siemens.com/cs/ww/en/view/63452759) onto a laptop
computer connected to the Internet.
(https://support.industry.siemens.com/cs/ww/en/view/109749079).
(see Chapter Breaker Data Adapters and test devices (Page 102)).
settings can be identified if necessary.
powerlog and send it to Technical Support.
Operation
6.3 Troubleshooting
167