Insert Cartridge Error - Xerox Phaser 6128MFP Service Manual

Error Messages and Codes

Insert Cartridge Error

Applicable Error Codes
Initial Actions
3-66
Troubleshooting Procedure Table
Step Actions and Questions
3 Check the toner CRUM voltage at
P/J31 on the MCU Board.
Measure the voltage across:
Ground <=> P/J31-3 pin (Yellow)
Ground <=> P/J31-7 pin (Magenta)
Ground <=> P/J31-11 pin (Cyan)
Ground <=> P/J31-15 pin (Black)
Is +3.3 V available at the indicated
CRUM connector?
4 Check for +3.3 V at P/J14 on the
MCU Board.
Is 3.3 V available at P14-12?
The system does not detect the indicated Toner Cartridge. The following
troubleshooting procedure applies to these errors.
• 093-970: Insert Yellow Cartridge
• 093-971: Insert Magenta Cartridge
• 093-972: Insert Cyan Cartridge
• 093-973: Insert Black Cartridge
• Check that the cartridge is a genuine Xerox Toner Cartridge. If not, check the
Toner Type setting. Set to Non-Xerox Toner if necessary.
• Check installation of the Toner Cartridge.
• Cycle printer power.
• If problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts
Toner Cartridge, PL5.1.21~24
MCU Board, PL9.2.13
Toner CRUM Harness, PL5.1.26
Dispense Assembly PL5.1.1
Yes No
Replace the Go to step 4.
Dispense
Assembly
(page 8-91).
Replace the Replace the
MCU Board LVPS
(page 8-57). (page 8-47).
Wiring and Plug/Jack Map References
"Map 4 - Imaging" on page 10-9
"Toner Dispense" on page 10-20
Phaser 6128MFP Service Manual