Packing And Returning Hardware; Return Procedure - Juniper CTP Series Hardware Manual

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Table of Contents

CHAPTER 18

Packing and Returning Hardware

IN THIS CHAPTER

Returning CTP Products for Repair or Replacement | 94

Return Procedure

When you need to return a component:

1. Determine the part number and serial number of the component. For instructions, see

Component Serial Numbers" on page

2. Obtain a Return Materials Authorization (RMA) number from the Juniper Networks Technical Assistance

Center (JTAC). See

"Information You Might Need to Supply to JTAC" on page

Provide the following information in your e-mail message or during the telephone call:

Part number and serial number of component

Your name, organization name, telephone number, and fax number

The shipping address for the replacement component, including contact name and phone number

Description of the failure

The support representative validates your request and issues an RMA number for return of the

component.

3. Pack the device or component for shipment, performing the procedure described in

Products for Repair or Replacement" on page

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