Closing A Service Call - IBM 8202-E4B Manual

1. If logged into the System Manager, select Exit from the Console, located in the System Manager window.
2. Log in to the System Manager with the following:
v User identification - service
v Password - service mode
5. View Serviceable Event Details.
1. In the navigation area, click Service Applications.
2. In the navigation area, click Service Focal Point.
3. In the Contents area, click Manage Serviceable Events.
4. Designate the set of Serviceable Events you want to view. When
you are finished, click OK. The Service Event Overview window
opens.
6. Close open or delayed events.
1. Select the problem to close in the Service Event Overview window.
2. Select the Selected menu, located on the menu bar.
3. Click Close Event.
4. Enter your comments in the Serviceable Event Comments window, and click Close Event.
5. Close all events associated with the problem on which you were working.
7. Did the Service Event Overview window contain the event or events on which you were working?
v Yes: Return the HMC to normal operations. Go to "Closing a service call." This ends the procedure.
v No: Go to Detecting problems. This ends the procedure.

Closing a service call

Perform these procedures to close serviceable events, clear hardware messages, and prepare the server to
return to the customer.
Follow this checklist before performing the procedure:
v Return the server to the state that the customer normally uses such as IPL type, IPL mode, and the
way the system is configured or partitioned.
Attention: Before returning the system to the customer, remove the system from service mode. If the
system is left in service mode, it automatically places a call for service every two hours.
v While you were performing the problem analysis on the original serviceable event, other serviceable
events might have been opened. Close all serviceable events that were opened as a result of your
service activity.
v Ensure that server verification has been performed and no problems require additional service actions.
v If the repair was done using the management console online repair procedures, ensure that the original
serviceable event is now closed.
1. Record the system reference code (SRC), or symptom, and the location code of the field-replaceable
unit (FRU) you replaced, for future reference. Is the server managed by a management console?
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Disk drives or solid-state drives
Note: Only the events that match all of the
criteria you specify are shown.