Avaya DEFINITY SERIES Manual page 96

"dd˜ Fm›F
Table 1-23. Call Handling Preference Call Distribution
EAD with Skill
Level
VFm›’˜"F˜ p’›_a=dF˜"VFm›˜
"¦"ad"*dF˜ ^Fm˜"˜ §a›^˜›^F˜^aV^F’›˜
mF§˜4"dd˜"a¦F’˜a›˜ ’cadd˜dF¦Fd˜Op˜
a’˜=Fda¦FF=˜›p9 ›^F˜4"dd’Œ˜’cadd
VFm›’˜"F˜mp›˜ aV^F’›˜zapa›©˜
"¦"ad"*dF:˜4"dd’˜ pd=F’›˜4"dd˜
"F˜am˜„¤F¤F˜ §"a›amV˜Op˜
^Fm˜"m˜"VFm›˜ "VFm›Œ’˜^aV^F’›˜
*F4phF’˜ dF¦Fd˜’cadd˜§a›^˜
"¦"ad"*dF:˜^F˜p˜ 4"dd’˜am˜„¤F¤F
’^F˜F4Fa¦F’9
MIA Across Splits/Skills
m˜"==a›apm:˜*p›^˜
zda›’—cadd’˜pz›apm˜ a›^˜ ˜ 4p’’˜zda›’—cadd’:˜pmF˜"¦"ad"*dF˜"VFm›˜„¤F¤F˜a’˜’F›˜
¤z˜Op˜›^F˜Fm›aF˜’©’›Fh˜ ^Fm˜"m˜"VFm›˜"m’§F’˜"˜4"dd˜Op˜"m©˜’cadd:˜›^F˜"VFm›˜a’˜
Fhp¦F=˜Oph˜›^F˜ ˜„¤F¤F
FF:˜
''Automatic Call Distribution'' on page 1-23
:˜"m=˜ ˜ 4p’’˜zda›’—cadd’
Additional Agent Login ID Capabilities
^F˜Opddp§amV˜4"z"*ada›aF’˜"F˜"d’p˜"’’p4a"›F=˜§a›^˜"VFm›’Œ˜dpVam˜ ’
¤›p_ m’§F˜I˜ ^Fm˜
I
"’’aVmF=˜›p˜"VFm›’˜pm˜›^F˜ VFm›˜pVam ˜Oph˜ m˜"VFm›Œ’˜"¤›p˜"m’§F˜
’F››amV˜§add˜"zzd©˜›p˜›^F˜’›"›apm˜§^FF˜›^F˜"VFm›˜dpV’˜am˜ O˜›^F˜"¤›p˜"m’§F˜
’F››amV˜Op˜›^"›˜’›"›apm˜a’˜=aOOFFm›:˜›^F˜"VFm›Œ’˜’F››amV˜p¦Fa=F’˜›^F˜
’›"›apmŒ’
"dd’˜I˜›p˜4"dd˜"m˜
I
4"dd˜a’˜F¨›Fm=F=˜›p˜›^F˜z^©’a4"d˜F¨›Fm’apm˜§^FF˜›^F˜"VFm›˜§a›^˜›^"›˜pVam˜
˜a’˜dpVVF=˜am˜ "dd’˜›p˜›^F˜pVam˜ ˜F"4^˜›^F˜"VFm›˜am=FzFm=Fm›˜pO˜›^F˜
z^pmF˜›^F˜"VFm›˜a’˜4¤Fm›d©˜¤’amV˜ p˜F¨"hzdF:˜§^Fm˜"VFm›’˜¤’F˜h¤d›azdF˜
z^pmF’˜*F4"¤’F˜›^F©˜^"¦F˜h¤d›azdF˜pOOa4F’˜p˜p›"›F˜=F’c’:˜dpVam˜ ’˜"ddp§˜
›^F’F˜"VFm›’˜›p˜*F˜F"4^F=˜am=FzFm=Fm›˜pO˜›^Fa˜4¤Fm›˜dp4"›apm
’’¤F˜s˜ ¤mF˜snnn˜
1-82
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EAD with
Greatest Need
p’›_a=dF˜
"VFm›˜§a›^˜›^F˜
^aV^F’›˜’cadd˜
dF¦Fd˜Op˜›^F˜
4"ddŒ’˜’cadd
aV^F’›˜zapa›©˜
pd=F’›˜4"dd˜
§"a›amV˜Op˜"m©˜
pO˜›^F˜"VFm›Œ’˜
’cadd’
˜"m=˜ ˜4"m˜*F˜¤’F=˜am˜4pmb¤m4›apm˜›^F˜ ˜ 4p’’˜
˜a’˜pz›apmF=:˜"¤›p˜"m’§F˜’F››amV’˜4"m˜*F˜
˜ VFm›:˜›^F˜4"ddF˜=a"d’˜›^F˜pVam˜ ˜F¨›Fm’apm˜^F˜
UCD with UCD with
Skill Level Greatest Need
p’›_a=dF˜ p’›_a=dF˜
"VFm›˜§a›^˜ "VFm›˜§a›^˜›^F˜
›^F˜4"ddŒ’˜ 4"ddŒ’˜’cadd
’cadd
aV^F’›˜ aV^F’›˜
zapa›©˜ zapa›©˜pd=F’›˜
pd=F’›˜4"dd˜ 4"dd˜§"a›amV˜Op˜
§"a›amV˜Op˜ "m©˜pO˜›^F˜
›^F˜"VFm›Œ’˜ "VFm›Œ’˜’cadd’
^aV^F’›˜dF¦Fd˜
’cadd˜§a›^˜4"dd’˜
am˜„¤F¤F
˜Op˜hpF˜amOph"›apm˜"*p¤›˜
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