Avaya DEFINITY SERIES Manual page 245

All manuals and user guides at all-guides.com
"dd˜ Fm›F˜©’›Fh˜""hF›F’
Page 8 of the form
AGENT AND CALL SELECTION
Service Level Supervisor Call Selection Override? y
REASON CODES
CALL MANAGEMENT SYSTEM
BCMS/VuStats Measurement Interval: hour
BCMS /VuStats Abandon Call Timer (seconds):
Screen 2-7. Feature-Related System Parameters form (page 8 of 8)
VFm›˜"m=˜ "dd˜FdF4›apm˜""hF›F’9
MIA Across Splits or Skills? I˜ m›F˜ y ˜›p˜Fhp¦F˜"m˜"VFm›˜Oph˜›^F˜ ˜
I
„¤F¤F˜Op˜"dd˜›^F˜’zda›’—’cadd’—^¤m›˜Vp¤z’˜›^"›˜^F˜p˜’^F˜a’˜"¦"ad"*dF˜am˜§^Fm˜
›^F˜"VFm›˜"m’§F’˜"˜4"dd˜Oph˜"m©˜pO˜^a’˜p˜^F˜’zda›’—’cadd’—^¤m›˜Vp¤z’˜
^F˜=FO"¤d›˜a’˜ n 
ACW Agents Considered Idle? ˜I˜ m›F˜ y ˜|=FO"¤d›}˜›p˜^"¦F˜"VFm›’˜§^p˜
I
"F˜am˜ O›F˜ "dd˜ pc˜am4d¤=F=˜am˜›^F˜p’›_ =dF˜ VFm›˜„¤F¤F˜ m›F˜ n ˜›p˜
F¨4d¤=F˜
Call Selection Measurement ˜I˜ "da=˜Fm›aF’˜"F˜ current-wait-time ˜
I
|=FO"¤d›}˜"m=˜ predicted-wait-time ˜^a’˜OaFd=˜=F›FhamF’˜^p§˜
˜’FdF4›’˜"˜4"dd˜Op˜"m˜"VFm›˜§^Fm˜›^F˜"VFm›˜*F4phF’˜"¦"ad"*dF˜"m=˜
›^FF˜"F˜4"dd’˜am˜„¤F¤F˜ ¤Fm›˜ "a›˜ahF˜’FdF4›’˜›^F˜pd=F’›˜4"dd˜§"a›amV˜
Op˜"m©˜pO˜›^F˜"VFm›Œ’˜’cadd’˜F=a4›F=˜ "a›˜ahF˜a’˜"˜OF"›¤F˜pO˜ Fm›F ¤
=¦p4"›F˜ p˜hpF˜amOph"›apm:˜zdF"’F˜’FF˜›^F˜ Fm›F ¤
¤a=F˜|QGQ_¢sQ_GQQ}
Service Level Supervisor Call Selection Override …˜I˜ m›F˜ y ˜|=FO"¤d›}˜
I
›p˜Fm"*dF˜"m˜"VFm›˜›p˜F4Fa¦F˜"˜dp§F˜zapa›©˜4"dd˜Oph˜"˜’cadd˜am˜"m˜p¦F˜
›^F’^pd=˜’›"›F˜*FOpF˜F4Fa¦amV˜"m˜^aV^F˜zapa›©˜4"dd˜Oph˜"˜’cadd˜mp›˜am˜"m˜
p¦F˜›^F’^pd=˜’›"›F
QQQ_¢_Q¬
CALL CENTER SYSTEM PARAMETERS
MIA Across Splits or Skills? n
ACW Agents Considered Idle? y
Call Selection Measurement: current-wait-time
Aux Work Reason Code Type: none
Logout Reason Code Type: none
Adjunct CMS Release:
ACD Login Identification Length: 0
Validate BCMS/VuStats Login IDs? n
Clear VuStats Shift Data: on-login
˜"VFm›’˜Oph˜›^F˜„¤F¤F
Page 8 of 8
  ˜


˜ =¦p4"›F˜ ’F˜
’’¤F˜s˜ ¤mF˜snnn
2-15
˜