Avaya DEFINITY SERIES Manual page 256

"dd˜ Fm›F˜ ph’
Acceptable Service Level (sec) ˜
I
— ¤›"›’˜F¦a4F˜F¦Fd˜pz›apm˜a’˜Fm"*dF=˜pm˜›^F˜©’›Fh_""hF›F’˜
¤’›phF_z›apm’˜Oph˜"m=˜›^F˜F"’¤F=˜OaFd=˜a’˜‰am›Fm"dŠ˜p˜‰*p›^Š˜
m›F˜›^F˜m¤h*F˜pO˜’F4pm=’˜§a›^am˜§^a4^˜4"dd’˜›p˜›^a’˜ ˜’^p¤d=˜*F˜
"m’§FF=˜^a’˜§add˜"ddp§˜
"m’§FF=˜§a›^am˜›^F˜’zF4aOaF=˜›ahF˜ "da=˜Fm›aF’˜"F˜¬˜›^p¤V^˜nnnn˜
’F4pm=’˜ FO"¤d›˜a’˜*d"mc
^F˜Opddp§amV˜OaFd=˜"zzF"’˜pmd©˜aO˜ ˜pO˜aVam˜ mmp¤m4FhFm›’˜a’˜
Fm"*dF=˜pm˜›^F˜©’›Fh_""hF›F’˜ ¤’›phF_z›apm’˜Oph
VDN of Origin Annc. Extension ˜
I
˜pO˜aVam˜"mmp¤m4FhFm›˜ FO"¤d›˜a’˜*d"mc
1st/2nd/3rd Skill ˜
I
Fm"*dF=˜pm˜›^F˜©’›Fh_""hF›F’˜ ¤’›phF_z›apm’˜Oph˜ m›F˜›^F˜
=F’aF=˜cadd˜m¤h*F’˜|p˜dF"¦F˜*d"mc}˜am˜F"4^˜OaFd=˜ "da=˜Fm›aF’˜"F˜ 1 _ 99 :˜
p˜*d"mc˜|=FO"¤d›}
Return Destination
I
›¤mc˜4"dd˜§add˜*F˜p¤›F=˜aO˜a›˜F›¤m’˜›p˜¦F4›p˜zp4F’’amV˜"O›F˜›^F˜"VFm›˜
=pz’˜›^F˜4"dd˜ "da=˜Fm›aF’˜"F˜›^F˜ ˜F¨›Fm’apm:˜p˜*d"mc˜|=FO"¤d›}
VDN Timed ACW Interval ˜
I
"VFm›˜am˜"¤›p_am˜§pc˜hp=F˜§^p˜F4Fa¦F’˜"˜4"dd˜Oph˜›^a’˜ ˜a’˜
"¤›ph"›a4"dd©˜zd"4F=˜am›p˜ O›F˜ "dd˜ pc˜|
›^F˜m¤h*F˜pO˜’F4pm=’˜›^F˜"VFm›˜’^p¤d=˜Fh"am˜am˜
^Fm˜›^F˜"=hama’›FF=˜›ahF˜a’˜p¦F:˜›^F˜"VFm›˜"¤›ph"›a4"dd©˜*F4phF’˜
"¦"ad"*dF˜^a’˜OaFd=˜^"’˜zapa›©˜p¦F˜›^F˜‰ahF=˜
¤m›˜ p¤z˜Oph
BSR Application
I
Fm›F˜"˜s_˜›p˜_=aVa›˜m¤h*F˜›p˜’zF4aO©˜"m˜"zzda4"›apm˜zd"m˜Op˜›^F˜ ˜
^a’˜OaFd=˜pmd©˜"zzF"’˜aO˜ppc"^F"=˜ m›FOdp§˜| }˜"m=˜ F4›pamV˜| F’›˜
F¦a4F˜p¤›amV}˜"F˜Fm"*dF=˜pm˜›^F˜©’›Fh˜""hF›F’˜
¤’›phF_z›apm’˜Oph
BSR Available Agent Strategy
I
=F›FhamF’˜^p§˜ F’›˜F¦a4F˜p¤›amV˜a=Fm›aOaF’˜›^F˜‰*F’›Š˜’zda›˜p˜’cadd˜›p˜
’F¦a4F˜"˜4"dd˜am˜"m˜"VFm›˜’¤zd¤’˜’a›¤"›apm˜p˜¤’F˜ F’›˜F¦a4F˜p¤›amV˜
§a›^˜›^a’˜ :˜Fm›F˜"m˜"VFm›˜’FdF4›apm˜’›"›FV©˜am˜›^a’˜OaFd=˜ 44Fz›"*dF˜
Fm›aF’˜"F˜s’›_Op¤m=:˜
^a’˜OaFd=˜pmd©˜"zzF"’˜aO˜ F4›pamV˜| F’›˜F¦a4F˜p¤›amV}˜a’˜Fm"*dF=˜pm˜
›^F˜©’›Fh˜""hF›F’˜ ¤’›phF_z›apm’˜Oph
’’¤F˜s˜ ¤mF˜snnn˜
2-26
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˜›p˜zam›˜p¤›˜"˜zF4Fm›"VF˜pO˜4"dd’˜›^"›˜§FF˜
—
˜md©˜=a’zd"©F=˜§^Fm˜ ¨zF›˜ VFm›˜FdF4›apm˜a’˜
—
˜^F˜ ˜F¨›Fm’apm˜m¤h*F˜›p˜§^a4^˜"m˜am4phamV˜
—
˜ ^Fm˜"˜¦"d¤F˜a’˜Fm›FF=˜am˜›^a’˜OaFd=:˜"m˜
—
˜p˜¤’F˜h¤d›a_’a›F˜ F’›˜F¦a4F˜p¤›amV˜§a›^˜›^a’˜ :˜
—
˜^F˜"¦"ad"*dF˜"VFm›˜’›"›FV©˜
—
_ :˜
˜md©˜=a’zd"©F=˜§^Fm˜›^F˜
˜ m›F˜›^F˜F¨›Fm’apm˜m¤h*F˜pO˜›^F˜
}˜§^Fm˜›^F˜4"dd˜=pz’˜ m›F˜
˜Opddp§amV˜›^F˜4"dd˜
˜ m›F¦"dŠ˜OaFd=˜pm˜›^F˜
_ :˜ _ :˜"m=˜ _ 
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