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F¦a4F˜*’F¦amV
Conferenced calls
m˜p*’F¦F˜4"mmp›˜ama›a"›F˜"˜4pmOFFm4F˜§^adF˜p*’F¦amV
O˜"m˜p*’F¦F=˜"VFm›˜4pmOFFm4F’˜"˜4"dd˜"m=˜›^F˜m¤h*F˜pO˜4pmOFFm4F=˜z"›aF’˜
a’˜dF’’˜›^"m˜–:˜›^F˜p*’F¦F˜a’˜zd"4F=˜am˜›^F˜§"a›˜’›"›F˜¤m›ad˜›^F˜4"dd˜a’˜4pmmF4›F=˜
^Fm˜›^F˜p*’F¦F˜p*’F¦F’˜›^F˜4pmOFFm4F˜ m˜"==a›apm:˜›^F˜p*’F¦F˜a’˜*a=VF=˜
pm›p˜"m©˜4"dd˜pm˜§^a4^˜›^F˜"VFm›˜*F4phF’˜"4›a¦F˜*FOpF˜›^F˜4pmOFFm4F˜a’˜
4phzdF›F˜ ^Fm˜›^F˜4pmOFFm4F˜a’˜4phzdF›F:˜›^F˜p*’F¦F˜a’˜"V"am˜*a=VF=˜pm›p˜
›^"›˜4"dd
O˜"m˜p*’F¦F=˜"VFm›˜4pmOFFm4F’˜"˜4"dd˜"m=˜›^F˜m¤h*F˜pO˜4pmOFFm4F=˜z"›aF’˜
|am4d¤=amV˜›^F˜p*’F¦F}˜a’˜–:˜›^F˜4pmOFFm4F˜a’˜=FmaF=
˜4"dd˜›p˜"m˜p*’F¦F=˜ ˜4"mmp›˜*F˜hpma›pF=˜aO˜›^F˜p*’F¦F:˜4"ddF:˜"m=˜p›^F˜
z"›aF’˜*a=VF=˜pm›p˜›^F˜4"dd˜4pm’›a›¤›F’˜hpF˜›^"m˜–˜z"›aF’
O˜"˜4pmOFFm4F˜a’˜*FamV˜p*’F¦F=˜*F4"¤’F˜"m˜p*’F¦F=˜"VFm›˜Fm›FF=˜›^F˜
4pmOFFm4F:˜§^Fm˜›^F˜"VFm›˜^"mV’˜¤z:˜›^F˜4pmOFFm4F˜a’˜mp˜dpmVF˜p*’F¦F=˜ O˜"˜
4pmOFFm4F˜a’˜*FamV˜p*’F¦F=˜*F4"¤’F˜"m˜p*’F¦F=˜ ˜4"dd˜Fm›FF=˜›^F˜
4pmOFFm4F:˜p*’F¦amV˜4pm›am¤F’˜¤m›ad˜›^F˜4"dd˜a’˜p¤›F=˜›p˜"m˜¤mp*’F¦"*dF˜
=F’›am"›apm
pmOFFm4F˜hFh*F’˜"F˜p*’F¦F=˜=¤amV˜"˜4pmOFFm4F˜FV"=dF’’˜pO˜›^Fa˜ ˜
’F››amV˜
O˜"˜ ˜4"dd˜*FamV˜p*’F¦F=˜a’˜4pmOFFm4F=˜›p˜"m˜"VFm›˜4"dd˜*FamV˜p*’F¦F=:˜›^F˜
˜p*’F¦F˜4pm›am¤F’˜›p˜p*’F¦F˜"m=˜›^F˜"VFm›˜p*’F¦F˜VpF’˜am›p˜§"a›˜’›"›F˜
O˜›§p˜p*’F¦F’˜|pO˜Fa›^F˜ ˜p˜"VFm›˜4"dd’}˜"F˜4pmOFFm4F=˜›p˜"˜4"dd:˜›^F˜Oa’›˜
p*’F¦F˜4pmOFFm4F=_am˜4pm›am¤F’˜›p˜p*’F¦F˜"m=˜›^F˜’F4pm=˜p*’F¦F˜VpF’˜
am›p˜›^F˜§"a›˜’›"›F˜ ˜p˜"VFm›˜4"dd˜p*’F¦F’˜^F"˜›^F˜amFdaVa*dF˜›pmF˜*FOpF˜
VpamV˜am›p˜§"a›˜’›"›F
^F˜’"hF˜¤dF’˜"zzd©˜§^Fm˜h¤d›azdF˜p*’F¦F’˜hpma›p˜›"m’OFF=˜4"dd’
Transferred calls
*’F¦F’˜4"mmp›˜ama›a"›F˜"˜›"m’OF˜§^adF˜p*’F¦amV
O˜"m˜"VFm›˜*FamV˜p*’F¦F=˜›"m’OF’˜"˜4"dd:˜›^F˜p*’F¦F˜a’˜zd"4F=˜am˜§"a›˜’›"›F˜
^F˜p*’F¦F˜a’˜*a=VF=˜pm˜"O›F˜›^F˜›"m’OF˜a’˜4phzdF›F
˜ ˜p*’F¦F˜4pm›am¤F’˜›p˜hpma›p˜›^F˜›"m’OFF=˜4"dd˜¤m›ad˜a›˜a’˜›"m’OFF=˜p˜
p¤›F=˜›p˜"˜¤mp*’F¦"*dF˜=F’›am"›apm
QQQ_¢_Q¬
’’¤F˜s˜
¤mF˜snnn
1-147
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