Avaya DEFINITY SERIES Manual page 32

"dd˜ Fm›F
Agents logged into multiple splits
O˜"m˜"VFm›˜a’˜dpVVF=˜am›p˜h¤d›azdF˜’zda›’:˜›^F˜"VFm›˜h"©˜*F4phF˜¤m"¦"ad"*dF˜Op˜
4"dd’˜›p˜pmF˜’zda›˜*F4"¤’F˜pO˜"4›a¦a›©˜"›˜"mp›^F˜’zda›˜ p˜F¨"hzdF:˜aO˜"m˜"VFm›˜
Fm›F’˜ O›F˜ "dd˜ pc˜hp=F˜Op˜pmF˜’zda›:˜›^F˜"VFm›˜*F4phF’˜¤m"¦"ad"*dF˜Op˜
4"dd’˜›p˜p›^F˜’zda›’˜
m˜"VFm›˜’^p¤d=˜mp›˜dpV˜am›p˜"˜’zda›˜§^adF˜"˜4"dd˜a’˜pm˜^pd=˜"›˜^a’˜p˜^F˜F¨›Fm’apm
Agents with Automatic Answer
VFm›’˜§^p˜¤’F˜ ¤›ph"›a4˜ m’§F˜’^p¤d=˜¤’F˜"˜^F"=’F›˜^F˜"VFm›˜^F"’˜«az˜
›pmF˜›^p¤V^˜›^F˜^F"=’F›˜"m=˜"¤›ph"›a4"dd©˜4pmmF4›’˜›p˜"˜4"dd
O˜Fa›^F˜›^F˜am4phamV˜›¤mc˜Vp¤z˜p˜›^F˜"VFm›Œ’˜F¨›Fm’apm˜a’˜="›"_F’›a4›F=:˜›^F˜
"VFm›˜=pF’˜mp›˜^F"˜«az˜›pmF˜^FFOpF:˜=p˜mp›˜"’’aVm˜="›"_F’›a4›apm˜›p˜"˜
^F"=’F›˜¤’FŒ’˜F¨›Fm’apm
›˜a’˜mp›˜F4phhFm=F=˜›^"›˜©p¤˜¤’F˜ ¤›ph"›a4˜ m’§F˜§a›^˜"˜^"m=’F›˜p˜
’zF"cFz^pmF˜^F˜^"m=’F›˜p˜’zF"cFz^pmF˜h¤’›˜*F˜pOO_^ppc˜|^"m=’F›˜daO›F=˜p˜
’zF"cFz^pmF˜›¤mF=˜pm}˜"dd˜›^F˜›ahF˜Op˜›^F˜"VFm›˜›p˜^F"˜«az˜›pmF
O˜"¤›ph"›a4˜"m’§F˜a’˜"’’aVmF=˜Op˜"dd˜4"dd’:˜§^Fm˜"˜mpm_
mpm_ ˜ ¤›p_ m’§F˜"VFm›’˜^F"˜ m4phamV˜ "dd˜ ˜›pmF:˜mp›˜amVamV
CALLMASTER terminals
"dd’˜Op˜   ˜=aVa›"d˜z^pmF’˜"m=˜"››Fm="m›˜’›"›apm’˜"F˜"mmp¤m4F=˜*©˜
=p¤*dF˜›pmF’^F˜›pmF’˜›^"›˜"F˜=p¤*dF=˜"F˜«az˜| ¤›p_ m’§F˜
"m=˜ m4phamV˜ "dd˜ ˜|Op˜ m=˜pO˜ ˜pO˜aVam˜"mmp¤m4FhFm›’˜"m=˜"dd˜p›^F˜
¤›p_ m’§F˜4"dd’}˜^F˜¤’F˜^F"’˜z"›˜pO˜›^F˜Oa’›˜›pmF˜"m=˜"dd˜pO˜›^F˜’F4pm=˜
›pmF
Agents assigned to hunt-group and ACD calls
p˜mp›˜¤’F˜"VFm›’˜Op˜^¤m›_Vp¤z˜4"dd’˜"m=˜
›^F§a’F:˜"dd˜pO˜›^F˜4"dd’˜Oph˜pmF˜’zda›˜|Fa›^F˜
Oa’›
^F˜pd=F’›˜4"dd_§"a›amV˜›Fham"›apm˜a’˜’¤zzp›F=˜pmd©˜Op˜"VFm›’˜§^p˜"F˜’F¦a4amV˜
˜4"dd’˜pmd©
’’¤F˜s˜ ¤mF˜snnn˜
1-18
All manuals and user guides at all-guides.com
˜4"dd˜"a¦F’:˜
˜"VFm›˜4"dd’}˜
˜’zda›˜4"dd’˜’ah¤d›"mFp¤’d©˜
˜p˜^¤m›_Vp¤z}˜"F˜"m’§FF=˜
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