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F=aF4›apm˜pm˜p˜ m’§F
RONA Routing Sequences
˜"m=˜
Table 1-33
aF4›˜ VFm›˜4"dd’
Table 1-33. RONA Routing Sequence for Direct Agent Calls
Redirection Destination
p¦F"VF˜z"›^
˜
˜F›¤m˜=F’›am"›apm
pmF
Table 1-34. RONA Routing Sequence for Split/Skill Calls
Redirection Destination
˜
F„¤F¤F˜›p˜’zda›—’cadd
p¦F"VF˜z"›^
˜F›¤m˜=F’›am"›apm
QQQ_¢_Q¬
˜=F’4a*F˜^p§˜ ˜F=aF4›’˜’zda›˜p˜’cadd˜4"dd’˜"m=˜
Table 1-34
Explanation
aF4›˜ VFm›˜4"dd’˜F=aF4›˜›p˜"˜4p¦F"VF˜z"›^:˜aO˜
pmF˜F¨a’›’˜apa›©˜4"dd’˜=p˜mp›˜p¤›F˜›p˜4p¦F"VF
O˜mp˜4p¦F"VF˜z"›^˜F¨a’›’˜*¤›˜"˜ ˜a’˜
"=hama’›FF=˜Op˜ :˜ aF4›˜ VFm›˜4"dd’˜
F=aF4›˜›p˜›^F˜
p˜F¨›Fm"d˜4"dd’:˜aO˜mFa›^F˜"˜4p¦F"VF˜z"›^˜mp˜"˜
˜ ˜"F˜"=hama’›FF=:˜›^Fm˜ aF4›˜ VFm›˜
4"dd’˜F=aF4›˜›p˜›^F˜ ˜F›¤m˜ F’›am"›apm˜
F¨›Fm’apm
"dd’˜4pm›am¤F˜amVamV
Explanation
O˜"˜ ˜ ˜a’˜"=hama’›FF=:˜4"dd’˜F=aF4›˜›p˜
›^F˜
O˜"˜ ˜ ˜a’˜mp›˜"=hama’›FF=:˜4"dd’˜F=aF4›˜
›p˜›^F˜’zda›˜p˜’cadd
m˜mpm¦F4›p_4pm›pddF=˜’zda›’:˜aO˜4"dd’˜4"mmp›˜
F„¤F¤F˜›p˜›^F˜’zda›:˜›^F©˜F=aF4›˜›p˜›^F˜’zda›Œ’˜
4p¦F"VF˜z"›^˜aO˜pmF˜a’˜"=hama’›FF=
p˜F¨›Fm"d˜4"dd’:˜aO˜"˜’zda›˜4p¦F"VF˜z"›^˜p˜"˜
˜ ˜a’˜mp›˜"=hama’›FF=˜"m=˜4"dd’˜4"m˜mp›˜
F„¤F¤F:˜›^F©˜F=aF4›˜›p˜›^F˜ ˜F›¤m˜
F’›am"›apm˜F¨›Fm’apm
’’¤F˜s˜
¤mF˜snnn
1-125
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