Avaya DEFINITY SERIES Manual page 41

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^F˜"VFm›˜a’˜F›¤mF=˜›p˜›^F˜"VFm›˜„¤F¤F’˜|p˜„¤F¤F˜aO˜ ˜ 4p’’˜zda›’—cadd’…˜a’˜
y }:˜*"’F=˜pm˜^p§˜©p¤˜"=hama’›F˜›^F˜Opddp§amV9
O˜Op4F=˜¤d›azdF˜ "dd˜ "m=damV˜"zzdaF’:˜›^F˜"VFm›˜a’˜zd"4F=˜am˜›^F˜„¤F¤F˜
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O˜ ˜ VFm›’˜ pm’a=FF=˜ =dF…˜a’˜ n :˜›^F˜"VFm›˜a’˜„¤F¤F=˜§^Fm˜
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˜§a›^˜ ˜ 4p’’˜zda›’—cadd’˜=a’›a*¤›F’˜4"dd’˜F¦Fmd©˜"hpmV˜"VFm›’˜dpVVF=˜
am›p˜›^F˜’"hF˜’zda›’—’cadd’
O˜©p¤˜’§a›4^˜¤’F’˜ ¨zF›˜ VFm›˜FdF4›apm˜"m=˜ Fm›F ¤˜ =¦p4"›F:˜©p¤˜4"m˜"d’p˜
=a’›a*¤›F˜4"dd’˜›p˜›^F˜dF"’›˜p44¤zaF=˜"VFm›˜^F˜‰dF"’›_p44¤zaF=˜"VFm›Š˜| }˜a’˜
›^F˜"VFm›˜§^p˜^"’˜’zFm›˜›^F˜dp§F’›˜zF4Fm›"VF˜pO˜›^Fa˜›ahF˜pm˜
›^F©˜dpVVF=˜am˜^a’˜hF›^p=˜a’˜"**F¦a"›F=˜
„¤F¤F˜pO˜"¦"ad"*dF˜"VFm›’˜a’˜=F›FhamF=˜*©˜›^F˜zF4Fm›"VF˜pO˜›^Fa˜›ahF˜’zFm›˜pm˜
˜4"dd’˜’am4F˜›^F©˜dpVVF=˜am˜^a’˜zF4Fm›"VF:˜cmp§m˜"’˜"VFm›˜p44¤z"m4©:˜a’˜
"d§"©’˜4"d4¤d"›F=˜’Fz""›Fd©˜Op˜F"4^˜’zda›˜p˜’cadd˜"m˜"VFm›˜a’˜dpVVF=˜am›p:˜’p˜
›^FF˜a’˜"m˜"¦"ad"*dF˜"VFm›˜„¤F¤F˜Op˜F"4^˜’zda›˜p˜’cadd
Expert Agent Distribution
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| }˜ ˜"d’p˜¤’F’˜›^F˜ ˜"m=˜ ˜hF›^p=’˜›p˜’FdF4›˜"m˜"¦"ad"*dF˜"VFm›˜Op˜
"˜4"dd:˜"m=˜dacF˜
"VFm›’˜"F˜"d’p˜=a’›amV¤a’^F=˜*©˜›^Fa˜’cadd˜dF¦Fd˜am˜F"4^˜pO˜›^Fa˜"’’aVmF=˜’cadd’˜
"m=˜›^F˜’§a›4^˜4pm’a=F’˜*p›^˜"VFm›’Œ˜’cadd˜dF¦Fd˜"m=˜›^Fa˜a=dF˜›ahF˜p˜p44¤z"m4©˜
›p˜’FdF4›˜›^F˜"VFm›˜§^p˜§add˜F4Fa¦F˜"˜4"dd
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4"m˜Fm›F˜›^F˜ ˜„¤F¤F˜"›˜pmF˜pO˜s–˜dF¦Fd’˜^F˜dp§F˜›^F˜dF¦Fd:˜›^F˜^aV^F˜›^F˜
dF¦Fd˜pO˜F¨zF›a’F”˜’p˜"m˜"VFm›˜§a›^˜’cadd˜dF¦Fd˜s˜a’˜›^F˜hp’›˜„¤"daOaF=˜›p˜"m’§F˜"˜
4"dd˜›p˜›^"›˜’cadd˜ a›^p¤›˜
p˜dF¦Fd˜¢˜"VFm›’˜ ^Fm˜"VFm›’˜§a›^˜"˜dp§F˜’cadd˜dF¦Fd˜*F4phF˜a=dF:˜›^F©˜Fm›F˜›^F˜
 ˜„¤F¤F˜am˜Opm›˜pO˜"VFm›’˜§a›^˜"˜^aV^F˜’cadd˜dF¦Fd˜FF˜
Selection'' on page 1-78
Comparison of agent selection methods
˜4phz"F’˜
Table 1-7
›^F˜FOOF4›˜pO˜¤’amV˜F"4^˜pmF˜FhFh*F˜›^"›˜
=F4a’apm’˜›p˜’FdF4›˜"VFm›’˜§^Fm˜
p˜"VFm›’˜§a›^˜›^F˜^aV^F’›˜dF¦Fd˜pO˜F¨zF›a’F˜am˜›^F˜4"ddŒ’˜’cadd˜ O˜›^FF˜"F˜’F¦F"d˜
"VFm›’˜§a›^˜›^F˜’"hF˜’cadd˜dF¦Fd:˜›^F˜’§a›4^˜›^Fm˜’FdF4›’˜›^F˜hp’›˜a=dF˜p˜›^F˜dF"’›˜
p44¤zaF=:˜"’˜"zzpza"›F:˜Oph˜›^a’˜’¤*Vp¤z
QQQ_¢_Q¬
˜ VFm›’˜ pm’a=FF=˜ =dF…˜pm˜›^F˜ F"›¤F_Fd"›F=˜©’›Fh˜
}˜a’˜"¦"ad"*dF˜pmd©˜§a›^˜ ¨zF›˜ VFm›˜FdF4›apm˜
˜a›˜h"am›"am’˜"˜„¤F¤F˜pO˜"¦"ad"*dF˜"VFm›’˜ p§F¦F:˜§a›^˜
˜FOFFm4F˜ "m=damV˜ a’›a*¤›apm˜|
_ :˜"VFm›’˜Fm›F˜›^F˜ ˜„¤F¤F˜"’˜Fa›^F˜dF¦Fd˜s˜
˜Op˜hpF˜amOph"›apm˜"*p¤›˜
:˜ :˜"m=˜
˜a’˜¤’F=˜^F˜’§a›4^˜Oa’›˜a=Fm›aOaF’˜›^F˜"VFm›˜
_ ˜ m˜"VFm›Œ’˜zd"4F˜am˜›^F˜
_ }:˜›^F˜"VFm›˜
''Expert Agent
˜ "dd˜ a’›a*¤›apm
˜"VFm›˜’FdF4›apm˜hF›^p=’˜"m=˜’^p§’˜
  ˜ ˜h"cF’˜›§p˜’Fz""›F˜
’’¤F˜s˜ ¤mF˜snnn
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˜4"dd’˜’am4F˜
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1-27