Avaya DEFINITY SERIES Manual page 250

"dd˜ Fm›F˜ ph’
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EAS
I
Selection (EAS) ˜pz›apm˜a’˜Fm"*dF=˜pm˜›^F˜©’›Fh_""hF›F’˜
¤’›phF_z›apm’˜Oph˜ "da=˜¦"d¤F’˜"F˜ y ˜p˜ n 
NOTE:
^Fm˜ Expert Agent Selection (EAS) a’˜Fm"*dF=:˜›^F˜^Fdz˜
hF’’"VF’˜"m=˜Fp˜hF’’"VF’˜"’’p4a"›F=˜§a›^˜›^a’˜Oph˜§add˜FOdF4›˜"˜
›FhampdpV©˜4^"mVF˜Oph˜‡zda›‡˜›p˜‡cadd‡˜ m˜"==a›apm:˜›^F˜¦F4›p˜
4phh"m=’˜Fm›FF=˜"d’p˜§add˜*F˜"OOF4›F=˜*©˜›^a’˜›FhampdpV©˜4^"mVF˜
|Op˜F¨"hzdF:˜4^F4c˜*"4c¤z˜’zda›˜*F4phF’˜4^F4c˜*"4c¤z˜’cadd˜§^Fm˜
G3V4 Enhanced
I
 T˜ m^"m4F=˜ F4›p˜p¤›amV˜4phh"m=’˜"m=˜OF"›¤F’˜
ANI/II-Digits
I
_ aVa›’˜ F4›p˜p¤›amV˜ phh"m=’˜  — _ aVa›’˜p¤›amV˜F„¤aF’˜›^"›˜
G3V4 Enhanced ˜*F˜’F›˜›p˜ y ˜
ASAI Routing ˜
I
CallVisor Adjunct/Switch Applications Interface (ASAI)
Routing ˜pz›apm˜a’˜Fm"*dF=˜pm˜›^F˜©’›Fh_""hF›F’˜ ¤’›phF_z›apm’˜
Oph˜ "da=˜¦"d¤F’˜"F˜ y ˜p˜ n 
Prompting ˜
I
(Prompting) ˜pz›apm˜a’˜Fm"*dF=˜pm˜›^F˜©’›Fh_""hF›F’˜
¤’›phF_z›apm’˜Oph˜ "da=˜¦"d¤F’˜"F˜ y ˜p˜ n 
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LAI
I
Fm"*dF=
G3V4 Adv Route
I
 T˜ =¦"m4F=˜ F4›p˜p¤›amV˜4phh"m=’
CINFO
I
pz›apm˜a’˜Fm"*dF=˜pm˜›^F˜©’›Fh_""hF›F’˜ ¤’›phF_z›apm’˜Oph˜
"da=˜¦"d¤F’˜"F˜ y ˜p˜ n 
BSR I ˜ y ˜am˜›^a’˜=a’zd"©_pmd©˜OaFd=˜am=a4"›F’˜›^"›˜›^F˜ F4›pamV˜| F’›˜
I
F¦a4F˜p¤›amV}˜pz›apm˜a’˜Fm"*dF=˜pm˜›^F˜©’›Fh_""hF›F’˜
¤’›phF_z›apm’˜Oph˜^¤’:˜©p¤˜4"m˜¤’F˜ ˜4phh"m=’˜"m=˜
4phh"m=˜FdFhFm›’˜am˜©p¤˜¦F4›p’˜ m˜ n ˜am=a4"›F’˜›^"›˜›^F˜ ˜pz›apm˜a’˜
mp›˜Fm"*dF=
01 ˜ through ˜ XX ˜
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h"¨ah¤h˜"ddp§F=˜am˜©p¤˜4pmOaV¤"›apm}˜ "da=˜Fm›aF’˜"F˜ adjunct :˜
announcement :˜ busy :˜ check :˜ collect :˜ consider :˜ converse-on :˜
disconnect :˜ goto :˜ messaging :˜ que-to :˜ reply-best :˜ route-to :˜ stop :˜
wait-time ˜ FO"¤d›˜a’˜*d"mc
’’¤F˜s˜ ¤mF˜snnn˜
2-20
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a’zd"©_pmd©˜OaFd=˜ m=a4"›F’˜§^F›^F˜›^F˜ Expert Agent
˜a’˜Fm"*dF=}
˜ a’zd"©_pmd©˜OaFd=˜ m=a4"›F’˜§^F›^F˜©p¤˜4"m˜¤’F˜
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˜ a’zd"©_pmd©˜OaFd=˜ m=a4"›F’˜§^F›^F˜©p¤˜4"m˜¤’F˜  ˜"m=˜
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˜ a’zd"©_pmd©˜OaFd=˜ m=a4"›F’˜§^F›^F˜p˜mp›˜›^F˜
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˜ a’zd"©_pmd©˜OaFd=˜ m=a4"›F’˜§^F›^F˜›^F˜ Vectoring
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˜ a’zd"©_pmd©˜OaFd=˜ m=a4"›F’˜§^F›^F˜ppc_ ^F"=˜ m›FOdp§˜a’˜
˜ a’zd"©_pmd©˜OaFd=˜ m=a4"›F’˜§^F›^F˜©p¤˜4"m˜¤’F˜›^F˜
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˜ a’zd"©_pmd©˜OaFd=˜ m=a4"›F’˜§^F›^F˜›^F˜ Vectoring (CINFO) ˜
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˜ m›F˜¦F4›p˜4phh"m=’˜"’˜F„¤aF=˜|¤z˜›p˜›^F˜
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