Avaya DEFINITY SERIES Manual page 246

"dd˜ Fm›F˜ ph’
F"’pm˜ p=F’˜""hF›F’9
Aux Work Reason Code Type I˜ m›F˜ none ˜aO˜©p¤˜=p˜mp›˜§"m›˜"m˜"VFm›˜
I
›p˜Fm›F˜"˜F"’pm˜ p=F˜§^Fm˜Fm›FamV˜ ˜§pc˜ m›F˜ requested ˜aO˜©p¤˜
§"m›˜"m˜"VFm›˜›p˜Fm›F˜"˜F"’pm˜ p=F˜§^Fm˜Fm›FamV˜ ˜hp=F˜*¤›˜=p˜
mp›˜§"m›˜›p˜Op4F˜›^F˜"VFm›˜›p˜=p˜’p˜ m›F˜ forced ˜›p˜Op4F˜"m˜"VFm›˜›p˜
Fm›F˜"˜F"’pm˜ p=F˜§^Fm˜Fm›FamV˜ ˜hp=F˜p˜Fm›F˜ requested ˜p˜
forced :˜›^F˜ Reason Codes ˜"m=˜ EAS ˜pm˜›^F˜©’›Fh_""hF›F’˜
¤’›phF_z›apm˜Oph˜h¤’›˜*F˜ y 
Logout Reason Code Type I˜ m›F˜ none ˜aO˜©p¤˜=p˜mp›˜§"m›˜"m˜"VFm›˜›p˜
I
Fm›F˜"˜F"’pm˜ p=F˜§^Fm˜dpVVamV˜p¤›˜ m›F˜ requested ˜aO˜©p¤˜§"m›˜"m˜
"VFm›˜›p˜Fm›F˜"˜F"’pm˜ p=F˜§^Fm˜dpVVamV˜p¤›˜*¤›˜=p˜mp›˜§"m›˜›p˜Op4F˜
›^F˜"VFm›˜›p˜=p˜’p˜ m›F˜ forced ˜›p˜Op4F˜"m˜"VFm›˜›p˜Fm›F˜"˜F"’pm˜ p=F˜
§^Fm˜dpVVamV˜p¤›˜ m›F˜ forced ˜›p˜Op4F˜"m˜"VFm›˜›p˜Fm›F˜"˜F"’pm˜ p=F˜
§^Fm˜Fm›FamV˜ ˜hp=F˜p˜Fm›F˜ requested ˜p˜ forced :˜›^F˜ Reason
Codes ˜"m=˜ EAS ˜pm˜›^F˜©’›Fh_""hF›F’˜ ¤’›phF_z›apm˜Oph˜h¤’›˜
*F y 
"dd˜"m"VFhFm›˜©’›Fh˜""hF›F’9
Adjunct CMS Release ˜
I
§a›^˜›^F˜’©’›Fh˜ p˜ :˜›^a’˜OaFd=˜4"mmp›˜*F˜*d"mc˜ FO"¤d›˜a’˜*d"mc˜
ACD Login Identification Length ˜
I
›^p¤V^˜ 9 }˜Op˜"m˜
(EAS) ˜pm˜›^F˜©’›Fh_""hF›F’˜ ¤’›phF_z›apm’˜Oph˜a’˜ n ˜ FO"¤d›˜a’˜
0 ˜ O˜ BCMS/VuStats Login IDs ˜a’˜ y :˜›^F˜
VF"›F˜›^"m˜¬˜^a’˜OaFd=˜a=Fm›aOaF’˜"m˜
Fm›F˜am˜›^a’˜OaFd=˜h¤’›˜F„¤"d˜›^F˜m¤h*F˜pO˜4^""4›F’˜am˜›^F˜"VFm›Œ’˜dpVam˜
˜ p˜ :˜›^a’˜OaFd=˜4"mmp›˜*F˜¬
BCMS/VuStats Measurement Interval ˜
I
hour ˜|=FO"¤d›}˜Op˜zpddamV˜"m=˜Fzp›amV˜hF"’¤FhFm›˜="›"˜aO˜›^F˜ BCMS
(Basic) ˜"m=—p˜›^F˜ VuStats ˜pm˜›^F˜©’›Fh_""hF›F’˜
¤’›phF_z›apm’˜Oph˜a’˜ y ˜ O˜mFa›^F˜pO˜›^F’F˜OF"›¤F’˜a’˜pz›apmF=:˜"m=˜aO˜
©p¤˜Fm›F˜"˜¦"d¤F˜am˜›^F˜ BCMS Measurement Interval ˜OaFd=:˜›^F˜’©’›Fh˜
=a’zd"©’˜›^F˜Opddp§amV˜Fp˜hF’’"VF9
<value> cannot be used; assign either BCMS or VuStats first
O˜©p¤˜F4Fa¦F˜›^a’˜hF’’"VF:˜’FF˜©p¤˜¤4Fm›˜F4^mpdpVaF’˜FzF’Fm›"›a¦F˜
›p˜›¤m˜pm˜ BCMS (Basic) ˜"m=—p˜ VuStats ˜pm˜›^F˜©’›Fh_""hF›F’˜
¤’›phF_z›apm’˜Oph
^FF˜"F˜"˜h"¨ah¤h˜pO˜¢Q˜›ahF˜’dp›’˜"¦"ad"*dF˜Op˜hF"’¤FhFm›˜am›F¦"d’˜
O˜ hour ˜a’˜’zF4aOaF=:˜"m˜Fm›aF˜="©˜pO˜›"OOa4˜amOph"›apm˜§add˜*F˜"¦"ad"*dF˜Op˜
^a’›p©˜Fzp›’”˜p›^F§a’F:˜pmd©˜^"dO˜"˜="©˜§add˜*F˜"¦"ad"*dF˜^a’˜=pF’˜mp›˜
"OOF4›˜="ad©˜’¤hh"aF’˜"’˜›^F©˜"d§"©’˜FOdF4›˜›"OOa4˜amOph"›apm˜Op˜›^F˜
Fm›aF˜="©˜^F˜am›F¦"d˜h"©˜*F˜4^"mVF=˜"›˜"m©˜›ahF:˜*¤›˜§add˜mp›˜Vp˜am›p˜
FOOF4›˜¤m›ad˜›^F˜4¤Fm›˜am›F¦"d˜4phzdF›F’
’’¤F˜s˜ ¤mF˜snnn˜
2-16
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˜zF4aOaF’˜›^F˜FdF"’F˜pO˜›^F˜ ˜"=b¤m4›˜¤’F=˜
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˜ VFm›˜pVam˜ ˜aO˜ Expert Agent Selection
˜ m›F˜›^F˜m¤h*F˜pO˜=aVa›’˜| 0 ˜
˜pVam˜ ˜dFmV›^˜h¤’›˜*F˜
˜"VFm›˜›p˜ ˜^F˜m¤h*F˜©p¤˜
˜ p¤˜4"m˜Fm›F˜ half-hour ˜p˜
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