Avaya DEFINITY SERIES Manual page 127

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¤d›azdF˜ "dd˜ "m=damV
MCH example
m˜›^a’˜F¨"hzdF:˜"m˜"VFm›˜a’˜dpVVF=˜am›p˜T˜’cadd’:˜F"4^˜§a›^˜"˜=aOOFFm›˜ ˜pz›apm˜
˜’^p§’˜^p§˜4"dd’˜"F˜=Fda¦FF=˜§^Fm˜"m˜¤mF’›a4›F=_damF˜"zzF""m4F˜
Table 1-29
a’˜"¦"ad"*dF˜"m=˜›^F˜"VFm›˜a’˜am˜ ¤›p_ m˜p˜"m¤"d_ m˜§pc˜hp=F˜| ˜§pc˜hp=F˜
a’˜mp›˜zFm=amV}˜
Table 1-29. MCH Call Delivery Example
Condition
p˜4"dd’˜pm˜’F›
mF˜"4›a¦F˜F¨›m˜4"dd
cadd˜s˜4"dd˜"4›a¦F
cadd˜¢˜p˜T˜4"dd˜"4›a¦F
cadd˜˜4"dd˜"4›a¦F
¨›m˜4"dd˜^Fd=:˜mp˜p›^F˜"4›apm
cadd˜s:˜¢:˜p˜T˜4"dd˜^Fd=:˜mp˜p›^F˜
"4›apm
cadd˜˜4"dd˜^Fd=:˜mp˜p›^F˜"4›apm
¨›m˜4"dd˜^Fd=:˜›^Fm˜ — ˜’FdF4›F=
cadd˜s:¢::˜p˜T˜4"dd˜^Fd=:˜›^Fm˜
— ˜’FdF4›F=
VFm›’˜"m=˜’¤zF¦a’p’˜am˜pm_F„¤F’›˜ ˜’zda›’˜p˜’cadd’˜4"m˜¤’F˜¤F¤F˜›"›¤’:˜
¤›"›’:˜"m=˜
"m’§FF=˜ahhF=a"›Fd©
QQQ_¢_Q¬
Calls Delivered?
Skill 1
(MCH=
on-request)
©F’
mp
mp
mp
mp
mp
mp
mp
©F’
©F’
— ˜Fzp›’˜›p˜=F›FhamF˜aO˜"˜4"dd˜a’˜§"a›amV˜›^"›˜h¤’›˜*F˜
Skill 2 Skill 3
(MCH= (MCH=one
one-forced) - per-skill)
©F’ ©F’
©F’ ©F’
©F’ ©F’
mp ©F’
mp mp
©F’ ©F’
mp ©F’
mp mp
©F’ ©F’
©F’ ©F’
’’¤F˜s˜ ¤mF˜snnn
Skill 4
(MCH=
many-
forced)
©F’
©F’
©F’
©F’
©F’
©F’
©F’
©F’
©F’
©F’
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