Avaya DEFINITY SERIES Manual page 26

"dd˜ Fm›F
Timed After Call Work
a›^˜ahF=˜
hp=F˜Op˜"˜’zF4aOa4˜dFmV›^˜pO˜›ahF˜"O›F˜4phzdF›amV˜›^F˜4¤Fm›d©_"4›a¦F˜
^Fm˜›^F˜ahF=˜
¤›p_ m˜§pc˜hp=F˜ O˜›^F˜"VFm›˜"4›a¦"›F’˜
zd"4F=˜am˜ ˜|mp›˜›ahF=}˜hp=F˜FV"=dF’’˜pO˜§^F›^F˜›^F˜"VFm›˜a’˜am˜ ¤›p_ m˜p˜
"m¤"d_ m˜hp=F
’F˜ahF=˜
"VFm›’˜§^Fm˜›^F©˜^"¦F˜›p˜4phzdF›F˜§pc˜Oph˜›^F˜zF¦ap¤’˜4"dd˜§a›^am˜"m˜"ddp››F=˜
›ahF˜ m˜"==a›apm:˜aO˜©p¤˜^"¦F˜ phF˜ VFm›:˜¤’F˜ahF=˜
"==a›apm"d˜›ahF˜›p˜=a"d˜"˜
›^F˜4¤Fm›˜
Timed ACW and VDN
p¤˜4"m˜"=hama’›F˜ahF=˜
4phzdF›F=˜4"dd’˜›p˜›^F˜’zda›—’cadd˜p˜›p˜›^F˜ :˜am4d¤=amV˜=aF4›˜"VFm›˜4"dd’:˜"F˜
Opddp§F=˜*©˜"˜›ahF=˜
˜4"dd˜p¤›F’˜›p˜"˜’zda›—’cadd:˜›^F˜ahF=˜
ahF=˜ ˜am›F¦"d˜Op˜›^F˜^¤m›˜Vp¤z˜ ˜p¦Fa=F˜"zzdaF’˜›p˜ _ahF=˜

Cancelling Timed ACW
^Fm˜"m˜"VFm›˜"4›a¦"›F’˜ ¤›p_ m˜p˜"m¤"d_ m˜hp=F˜=¤amV˜ahF=˜
"VFm›˜*F4phF’˜"¦"ad"*dF˜"m=˜›ahF=˜
"m¤"d_ m˜hp=F˜*FOpF˜p˜=¤amV˜"˜4"dd˜^F˜’©’›Fh˜4"m4Fd’˜ahF=˜
"zzdaF’˜ ˜|mp›˜›ahF=}˜hp=F˜§^Fm˜›^F˜4"dd˜a’˜FdF"’F=˜^F˜"VFm›˜Fh"am’˜am˜
˜¤m›ad˜^F˜p˜’^F˜F„¤F’›’˜"mp›^F˜hp=F˜ ^Fm˜›^F˜"VFm›˜FdF"’F’˜"m˜
4"dd:˜›^F˜ ˜d"hz˜|aO˜zp¦a=F=}˜daV^›’˜ ›˜›^F˜Fm=˜pO˜›^F˜"=hama’›FF=˜ahF=˜
˜am›F¦"d:˜›^F˜
ahF=˜ ˜"d’p˜a’˜4"m4FdF=˜§^Fm˜"m˜"VFm›˜zF’’F’˜›^F˜
˜ ˜
O˜"m˜"VFm›˜"4›a¦"›F’˜ ¤¨ada"©˜ pc˜hp=F˜=¤amV˜ahF=˜
zd"4F=˜am˜›^"›˜hp=F˜"m=˜ahF=˜
Agent request for supervisor assistance
p˜F„¤F’›˜"’’a’›"m4F˜Oph˜›^F˜’zda›˜’¤zF¦a’p:˜"m˜"VFm›:˜§a›^˜p˜§a›^p¤›˜"m˜
"4›a¦F˜ ˜4"dd:˜zF’’F’˜›^F˜ ’’a’›˜*¤››pm˜p˜z¤›’˜›^F˜4"dd˜pm˜^pd=˜"m=˜=a"d’˜›^F˜
’’a’›˜ ˜zd¤’˜›^F˜’zda›˜m¤h*F˜^F˜"VFm›˜h¤’›˜*F˜dpVVF=˜am›p˜›^F˜’zda›˜ ’’a’›˜
VFmF"›F’˜_*¤’›˜amVamV˜"›˜›^F˜’¤zF¦a’pŒ’˜’›"›apm˜ O˜"˜’zda›˜’¤zF¦a’p˜a’˜mp›˜
"’’aVmF=:˜›^F˜"VFm›˜F4Fa¦F’˜am›F4Fz›˜›pmF
››Fm="m›’˜’^p¤d=˜zF’’˜›^F˜›"›˜*¤››pm˜*FOpF˜zF’’amV˜›^F˜ ’’a’› *¤››pm˜^a’˜
"ddp§’˜›^Fh˜›p˜d"›F˜›"m’OF˜›^F˜4"dd˜^a’˜amV’˜dacF˜"˜zapa›©˜4"dd˜"›˜›^F˜
’¤zF¦a’pŒ’˜’F›
’’¤F˜s˜ ¤mF˜snnn˜
1-12
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˜"=hama’›FF=:˜"m˜ ¤›p_ m˜"VFm›˜a’˜ahhF=a"›Fd©˜zd"4F=˜am˜
˜am›F¦"d˜F¨zaF’:˜›^F˜"VFm›˜"¤›ph"›a4"dd©˜F›¤m’˜›p˜›^F˜
˜›p˜"ddp§˜"VFm›’˜›p˜F’›˜*F›§FFm˜am4phamV˜
˜›p˜zd"4F˜›^Fh’Fd¦F’˜am˜"˜=aOOFFm›˜§pc˜hp=F˜"O›F˜
˜4"dd˜a’˜4phzdF›F=
˜Op˜"dd˜4"dd’˜›p˜"˜’zda›—’cadd˜"m=—p˜›p˜"˜ ˜ m©˜
˜§^Fm˜›^F˜"m’§FamV˜"VFm›˜a’˜am˜ ¤›p_ m˜§pc˜hp=F˜ O˜"˜
˜d"hz˜VpF’˜="c˜"m=˜›^F˜ ¤›p_ m˜d"hz˜daV^›’
˜a’˜4"m4FddF=
˜§^adF˜mp›˜pm˜"˜4"dd:˜›^F˜"VFm›˜a’˜
˜4"dd’:˜p˜›p˜z"4F˜
˜›p˜"ddp§˜"VFm›’˜
˜am›F¦"d˜Op˜›^F˜ ˜p¦Fa=F’˜›^F˜
˜a’˜4"m4FddF=˜ m˜"VFm›˜4"m˜4^"mVF˜›p˜
˜*¤››pm˜p˜=a"d’˜›^F˜
:˜›^F˜"VFm›˜a’˜
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