Enterprise Edge Voice Messaging - Nortel Enterprise Edge 2.0 Programming Manual

26 Enterprise Edge Overview

Enterprise Edge Voice Messaging

Enterprise Edge Voice Messaging is a Windows
the user to set up and administer the following Voice Messaging features:
• Voice messaging
• Enterprise Edge Auto attendant
• Custom Call Routing (CCR)
• Enterprise Edge Networking
• Enterprise Edge Unified Messaging
Voice messaging
Voice messaging records caller's messages and stores them in a mailbox for easy
retrieval. Each Enterprise Edge telephone in your system can have its mailbox and
personal greeting.
Enterprise Edge Auto attendant
Auto attendant answers business calls with a Company Greeting. A voice prompt
then offers callers a menu of options to direct their call by selecting a digit on the
dial pad.
Custom Call Routing (CCR)
CCR replaces the Automated Attendant menu with a customized CCR Home Menu
to offer callers a wider range of call routing options and access to submenus and
information messages. CCR allows you to determine the menu options and record
the voice prompts that guide callers along call paths.
Enterprise Edge Networking
Enterprise Edge Networking includes General Networking parameters, Voice
Profile for Internet Mail (VPIM) parameters, Audio Messaging Interchange
Specification (AMIS) specific parameters and AMIS Site Administration. For more
information about Enterprise Edge Networking, refer to the Enterprise Edge
Networking Set Up and Operation Guide.
Enterprise Edge Unified Messaging
Enterprise Edge Unified Messaging includes three features:
• Enterprise Edge Unified Messaging allows you to create and receive
messages on your personal computer.
• Enterprise Edge Personal Mailbox Manager allows you to change mailbox
features and functions such as mailbox initialization and target attendant, record
greetings, and set up and maintain off-premise message notification.
• Enterprise Edge Operator Manager allows you to change the Operator
password, change business status, enable or disable the system attendant and
enable or disable the Call Answer feature.
Enterprise Edge 2.0 Programming Operations Guide
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based application that allows
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