Routing Service - Nortel Enterprise Edge 2.0 Programming Manual

142 Configuring Enterprise Edge Services
Service setting
3. Select the service setting for the schedule: Off, Automatic, or Manual.
See Service setting

Routing Service

Indicate how call routing activates for each of the schedules:
1. Choose Services, Telephony Services, Scheduled Services, Routing
service.
2. Select the schedule you want to program, for example, Night. The schedule
window appears.
Service setting
3. Select the service setting for each schedule Off, Automatic, or Manual.
See Service setting
Overflow routing
If all the lines used by a route are busy when a call is made, you can program
Routing service to overflow to the route used for normal mode. If this happens, the
set sounds a warning tone and displays the message Expensive route. The caller
can then release the call to avoid using the normal route, or continue with the call.
4. Choose Y or N to enable or disable Overflow routing. The default is N.
Enterprise Edge 2.0 Programming Operations Guide
on page 140 for descriptions of the three settings.
on page 140 for descriptions of the three settings.
Tips
A schedule must be active for overflow routing to be in effect. Overflow
routing is not available in normal mode.
You must create an overflow route to be used with each destination code. In
this way, every route used with a scheduled mode that has overflow service
must have an alternate route in normal service.
P0911588 Issue 01