Prime Telephone Gets Misdialed Calls; Selected Lines Reads "Not In Service" Or "Not Available - Nortel Enterprise Edge 2.0 Programming Manual

314 Troubleshooting your Enterprise Edge system
3. Select Trunk/line data.
4. In the Auto answer field, reconfigure the line as manual answer by selecting
Manual form the drop-down menu.
Trunk module's disconnect timer setting is not correct
If the disconnect timer setting for the trunk module does not match the setting for
the line at the central office, reconfigure it to match the setting using the following
procedure:
1. Choose Services, Telephony Services, Lines.
2. Select the affected line.
3. Select Trunk/Line data.
The data is displayed for this line.
4. In the Trunk mode field, select the correct setting from the drop-down menu.
For more information, refer to

Prime telephone gets misdialed calls

The digits sent by a switch at a central office or in the private network did not match
any Received number or the Auto DN. The call has been routed to the prime
telephone for the incoming trunk. Perform the following steps to determine the
cause:
1. Verify that the switch is sending the correct number of digits for the Received
number length defined in your system.
2. Verify all the digit strings that the switch should be sending.
3. Check that you have defined the corresponding Received number for every
target line in your system.
4. Make sure that the published telephone numbers for your network are correct.

Selected lines reads "Not in service" or "Not available"

The problem may be due to one of the following:
• Line is connected to an EE-DTM which is currently not in service
• Line has been disabled for maintenance purposes
• Line has not been provisioned
Enterprise Edge 2.0 Programming Operations Guide
Trunk/line data on page 111, Trunk mode.
on page 315
on page 315
on page 315
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