Xerox AltaLink B80 series User Manual page 248

Troubleshooting
Symptom
The output is too light.
Toner smears or print rubs off.
The output has stains on the back side.
Random spots on the output, or the image is blurry.
248 Xerox ® AltaLink
User Guide
® B80XX Series Multifunction Printer
Solutions
• To check the toner level, check the control panel,
use the print driver, or the Embedded Web Server.
If the toner cartridge is near empty, replace it. For
details, refer to Supply
• Verify that the toner cartridge is approved for use
in this printer, and replace it as needed. For best
results, use a genuine Xerox toner cartridge.
• Replace the paper with a recommended size and
type, and confirm that your printer and print
driver settings are correct.
• Verify that the paper is dry and that supported
paper is used. If not, change the paper.
• Change the Paper Type settings in the print driver.
In the print driver, on the Printing Options tab,
select Paper, then change the Other Type setting.
• Check the Print Quality setting in the print driver.
In the print driver, on the Printing Options tab, if
the Print Quality is set to Toner Saver, change the
setting to Standard.
• Change the Darken Image setting. For details,
refer to the System Administrator Guide at
xerox.com/support/ALB80XXdocs.
• Change the Paper Type settings in the print driver.
For example, change Plain to Lightweight
Cardstock. In the print driver, on the Printing
Options tab, select Paper, then change the Other
Type setting.
• Verify that the paper is the correct size, type, and
weight. If not, change the paper settings.
• Verify that the printer is plugged into an outlet
that is providing the correct voltage and power.
Review the electrical specification of the printer
with an electrician if necessary. For details, refer
to Electrical Specifications.
• Check the percentage of remaining life for the
fuser module. For details, refer to
Replace the fuser module when the percentage of
remaining life is less than 20 per cent. For details,
refer to Replacing the Fuser
• Ensure that the toner cartridge is installed
correctly.
• If you used a non-genuine brand toner cartridge,
install a genuine Xerox toner cartridge.
• Use the Rough paper type setting, or try a paper
with a smoother surface.
• Ensure that the humidity in the room is within
specifications. For details, see
• Replace the print cartridge.
Status.
www.
Supply Status.
Module.
Relative Humidity.