Xerox AltaLink B80 series User Manual page 246

Troubleshooting
Print, Copy, and Scan Problems
I I d d e e n n t t i i f f y y i i n n g g P P r r i i n n t t , , C C o o p p y y , , a a n n d d S S c c a a n n P P r r o o b b l l e e m m s s
Problems with the output quality of your printer can be a print-related, copy-related, or scan-related
problem. A quick test can help you to identify where a problem lies.
To identify if a problem is print-related or scan-related, do the following:
1. Print the Quick Use Guide.
a. At the printer control panel, press the Home button.
b. Touch Device, then touch Information Pages.
c. Touch Quick Use Guide, then touch Print.
d. To return to the Home screen, press the Home button.
2. Check the quality of the print output.
3. If the print quality appears poor, the problem is print-related. Check for the symptom in the
Solving Print Quality Problems table.
4. If the print quality is good, the problem is likely to be scanner-related.
a. Copy the Quick Use Guide that you have printed.
b. Check the quality of the copy output.
c. For any symptom of poor print quality, refer to the Copy and Scan Problems table.
P P r r i i n n t t - - Q Q u u a a l l i i t t y y P P r r o o b b l l e e m m s s
Your printer is designed to produce consistently high-quality prints. If you observe print-quality
problems, use the information in this section to troubleshoot the problem. For more information, go
to www.xerox.com/support/ALB80XXsupport.
Caution: The Xerox Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does
not cover damage caused by using unsupported paper or specialty media. The Xerox Total
Satisfaction Guarantee is available in the United States and Canada. Coverage could vary
outside these areas. Contact your local Xerox representative for details.
Note: To ensure consistent print quality, the toner cartridges and print cartridges for many
devices are designed to cease functioning at a predetermined point.
C C o o n n t t r r o o l l l l i i n n g g P P r r i i n n t t - - Q Q u u a a l l i i t t y y
Various factors can affect the quality of the output of your printer. For consistent and optimum print
quality, use paper designed for your printer and set the paper type correctly. Follow the guidelines in
this section to maintain optimum print quality from your printer.
Temperature and humidity affect the quality of the printed output. The guaranteed range for optimal
print quality is 10–28°C (50–83°F) and 15–85% relative humidity.
246 Xerox ® AltaLink
User Guide
® B80XX Series Multifunction Printer