Cannot Speak When The Other Party Is Speaking; Cannot Hear With Headphones; Choppy Audio When Using A Usb Headset; Troubleshooting Ip Deskphone Configuration Problems - Avaya Aura 5300 User Manual

For laptops, Avaya recommends that you perform the driver upgrade while the computer is
undocked, as it is usually the laptop internal sound card that encounters problems and not the
docking station sound card (if the docking station has one).

Cannot speak when the other party is speaking

Check for the following two possible causes:
• The Echo Reducer value is too high. Echo Reducer is intended for people who are using their
computer's speakers instead of a headset (with microphone). If you have a headset, Avaya
recommends that you clear the Enable Echo Reducer check-box.
• Ensure that you have a full-duplex sound card, and that it is configured to use full-duplex mode
(some laptops default to half-duplex mode).

Cannot hear with headphones

If your headphones are connected to a docking station, plug them directly into your PC.

Choppy audio when using a USB headset

Choppy USB audio can occur when multiple USB devices are sharing the serial bus. If you
experience choppy audio, take the following steps:
• Disconnect all other USB devices from your computer and see if the problem disappears.
• If you cannot disconnect the other devices, for example, if you are using a USB camera,
disconnect the USB headset and switch to an internal sound card, using an analog headset for
audio.

Troubleshooting IP Deskphone configuration problems

When using an IP Deskphone, you can sometimes be required to change how your phone
communicates with the system, using the following procedure:.

Private IP address with IP Deskphone

About this task
If you use a local private network (which is common for many home users) components share a
single connection to the Internet, and devices connected on the private network typically have a
private locally defined IP address. The Avaya Aura
October 2017
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Avaya Aura Application Server 5300 Office Client User Guide
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Troubleshooting IP Deskphone configuration problems
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AS 5300 Office Client can perform Network
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