Chapter 8: Troubleshooting; Troubleshooting Performance Problems; Troubleshooting Audio Problems; Echo - Avaya Aura 5300 User Manual

Chapter 8: Troubleshooting

This chapter includes the following sections:
•

Troubleshooting performance problems

•

Troubleshooting audio problems

• Troubleshooting IP Deskphone configuration problems
• Troubleshooting Calling and messaging problems
• Troubleshooting Sharing problems
• Troubleshooting Video problems
Tip:
Ensure that your service provider or system administrator has enabled the Avaya Aura
5300 Office Client for you. If you receive the error message that the Avaya Aura
Office Client is not available, contact your service provider or system administrator.
Troubleshooting performance problems
If you experience performance problems while navigating e-mail in Microsoft Outlook, see
Recommended Microsoft Outlook configurations
Microsoft Outlook for optimum performance.
Troubleshooting audio problems
If you encounter problems with audio, you can often correct the problem by adjusting the
configuration of your audio hardware and software. These problems, and their solutions, vary
depending on the equipment you are using.

Echo

About this task
If you use a desktop microphone and speakers as your sound input and output devices, the sound
from the speaker is often picked up by your microphone, and the person on the far end hears an
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Avaya Aura Application Server 5300 Office Client User Guide
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