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Avaya Aura 5300 User Manual

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®
Avaya Aura
Application Server 5300
Office Client User Guide
Release 3.0
NN42040-114
Issue 03.04
October 2017

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Summary of Contents for Avaya Aura 5300

  • Page 1 ® Avaya Aura Application Server 5300 Office Client User Guide Release 3.0 NN42040-114 Issue 03.04 October 2017...
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
  • Page 3 IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION written consent of Avaya can be a criminal, as well as a civil offense FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE under the applicable law.
  • Page 4 Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners.

  • Page 5: Table Of Contents

    Receiving a call ........................30 Incoming call ........................30 Answering a call ..................... 31 Answering a voice call ..................... 32 Answering a video call ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...
  • Page 6 ......................... 37 Conference calling ..................... 38 Creating a conference ...................... 38 Leaving a conference ................. 38 Controlling a call with the Avaya USB headset ......................... 39 Instant messaging .................... 40 Sending an instant message ..................41 Replying to an instant message ......
  • Page 7 Receiving a share whiteboard request ...................... 71 Using the whiteboard ..................... 72 Saving whiteboard drawings ..................72 Restoring whiteboard drawings ...................... 73 Transferring the clipboard ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...
  • Page 8 Configuring audio preferences ................81 Configuring video preferences (optional) ................... 91 Configuring voice mail preferences ..............92 Configuring a Avaya IP Deskphone (optional) ..............93 Configuring file exchange preferences (optional) ................... 93 Configuring presence preferences ..............94 Configuring instant messaging preferences ....................
  • Page 9 ...................... 115 Global address book ....................116 Personal address book ........................116 Presence ........................116 Proxy server ........................116 Services ..........................117 Acronyms ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 10: Chapter 1: Welcome

    ® The Avaya Aura AS 5300 Office Client User Guide provides you with the instructions to get up and ® run with this product. This guide also describes the capabilities of the Avaya Aura AS 5300 Office Client. Topics include: •...

  • Page 11: New In This Release

    New in this release • advanced call logging: to keep track of incoming, outgoing, and missed calls in Outlook folders ® • personal address book: to use Outlook contacts as your Avaya Aura AS 5300 Office Client directory • presence: to see who is online and let others know that you are online •...

  • Page 12: As 5300 Office Client Configurations

    ® When the Avaya Aura AS 5300 Office Client controls a Avaya IP Deskphone, the configuration is called a Multimedia Client Set. The IP Deskphone provides premium-quality voice, while your computer is dedicated to the data and video components of the multimedia conversation.

  • Page 13: As 5300 Office Client Without Voice

    Consequently, Call, Call context menus, Incoming Calls, Outgoing Calls, and all options ® requiring voice or video capability are unavailable to you. However, you can use your Avaya Aura AS 5300 Office Client without voice for sending and receiving instant messages and for starting a collaboration session, which enables you to send files, transfer clipboard, send a web page, and share whiteboard with another user.

  • Page 14: Related Publications

    Application Server 5300 UC Client User Guide, (NN42040-107) How to get help For services issues, contact your local support or Information Services team. ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 15: Chapter 2: Getting Started

    AS 5300 Office Client using Microsoft Outlook 2000 on page 25 Before you begin ® You need the following items to start using the Avaya Aura AS 5300 Office Client: • a PC configured with the required minimum software and hardware, as described in the following section •...

  • Page 16: Optional Hardware

    • Windows Vista SP1 (or later SP) • Windows 7 (or later SP) Embedded versions of Windows XP and Windows Vista are not supported. ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 17: Recommended Microsoft Outlook Configurations

    AS 5300 Office Client and Avaya Aura AS 5300 UC Client can be installed on ® the same system; however, they cannot be used at the same time. If the Avaya Aura AS 5300 ® UC Client is already running, the Avaya Aura AS 5300 Office Client will not start when Outlook starts.

  • Page 18: Installing The As 5300 Office Client

    9. To install the client, select I accept the terms in the license agreement and click Next. 10. Read the contents of the Information screen and click Next. 11. In the Destination Folder window, click Next. Avaya recommends that you install the Avaya ®...

  • Page 19: Launching The As 5300 Office Client

    3. Select the Remember my password check box if you do not want to enter your password every time you log on. ® 4. Select the Sign me in automatically check box if you want the Avaya Aura AS 5300 Office Client to automatically log on when you open Microsoft Outlook.

  • Page 20: Understanding The As 5300 Office Client Interface

    6. Click OK. Tip: ® If you want to change your location while signed in to the Avaya Aura AS 5300 Office Client, select Multimedia > Preferences and then select the User list item. Click Change to change your location.

  • Page 21: Multimedia Main Menu

    Understanding the AS 5300 Office Client interface Multimedia main menu ® A complete set of Avaya Aura AS 5300 Office Client controls appears in the main menu under the heading Multimedia. The following table describes the actions you can perform from the Multimedia menu.

  • Page 22: Multimedia Toolbar

    • Outgoing calls folder Multimedia toolbar ® You access the Avaya Aura AS 5300 Office Client functions from menu items in Microsoft Outlook. The Multimedia toolbar contains the most frequently used functions. This includes access to user status, handset control, and call initiation. To access the Call button, Call entry field, and IP ®...

  • Page 23: Notification Toolbar

    Do Not Disturb is activated, and if any software updates have been downloaded. Figure 2: Notification toolbar Tip: ® To receive missed calls and voice mail notifications, your Avaya Aura AS 5300 Office Client must have voice enabled. See the following table for a description of the Notification toolbar components. Name...

  • Page 24: Shortcut Menu

    AS 5300 Office Client in Outlook, allowing you to choose whether to install the update. Shortcut menu ® Right-click on a contact, call log entry, or Friends entry to access the basic Avaya Aura AS 5300 Office Client functions. System tray menu ®...

  • Page 25: Avaya Aura ® Application Server 5300 Office Client Folder Group

    Application Server 5300 Office Client folder group ® ® The Avaya Aura AS 5300 Office Client uses an Outlook folder group titled Avaya Aura Application Server 5300 Office Client to log calls. Subfolders list the incoming calls and outgoing calls. Tip: ®...

  • Page 26: Chapter 3: Multimedia Communication

    • Using voice mail on page 42 Making a call ® There are multiple ways to initiate a call using the Avaya Aura AS 5300 Office Client. Tip: ® To make voice or video calls, your Avaya Aura AS 5300 Office Client must have voice enabled.

  • Page 27: Sending And Receiving Video

    Sending and receiving video ® You can use the Avaya Aura AS 5300 Office Client to make both voice and video calls. For video calls you must have a web camera for your PC to easily transmit video to the other party. A high- bandwidth network connection and fast PC processor are recommended for optimal video performance.

  • Page 28: Making A Video Call

    Use this procedure to make a video call. Procedure 1. Select Multimedia > New Session or click Session on the Multimedia toolbar. The Start Session window appears. ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...
  • Page 29 Opens a secondary window that shows the outgoing video view. Video size list • Embedded (default): video appears within the session window as shown above. Table continues… ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 30: Receiving A Call

    The user’s name also appears at the bottom of the user’s photo. Answering a call The receiving call Conversation window contains the following buttons: Table 1: Conversation window buttons ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 31: Answering A Voice Call

    Audio Quality: Displays the type of voice codec being used for the call (low speed or ® high speed). When selected, the Avaya Aura AS 5300 Office Client attempts to switch codecs for the call (high speed to low speed, or low speed to high speed).

  • Page 32: Answering A Video Call

    • your voicemail with the “user busy” greeting Ending a call To end a call, click Hang Up in the call action section of the Conversation window. ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 33: Holding A Call

    You may not be able to retrieve a call. For example, the caller you put on hold can place you on hold as well. Tip: If you retrieve a held call while on another call, the active call is automatically placed on hold. ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 34: Parking A Call

    3. Enter the user’s ID in the Park against a user box or select it from the list. 4. Click OK to park the call. ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 35: Retrieving A Parked Call

    A new window containing the list of ringing calls displays. An alert icon also displays in the Status area. 2. Select the call to answer. 3. Click Pick Up Call. ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 36: Transferring A Call

    3. Click Announce call to contact in the Transfer Actions section. ® The Avaya Aura AS 5300 Office Client initiates a new call to the transfer destination. ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 37: Transferring A Call To Voice Mail

    Tip: Depending on provisioning, you may not be able to initiate a conference during an emergency services call. Tip: ® To make conference calls, your Avaya Aura AS 5300 Office Client must have voice enabled. ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 38: Creating A Conference

    You must have two active calls to create a conference. Video is not available during conference calls. ® Use this procedure to create a conference call using the Avaya Aura AS 5300 Office Client. Procedure 1. Make a call or answer an incoming call.

  • Page 39: Instant Messaging

    This visual indicator is illuminated when the user has new voicemail messages. ® Expand button This button is not supported in the Avaya Aura AS 5300 Office Client. Instant messaging Using instant messaging, you can exchange text messages with other users. Instant messaging is available regardless of whether you are engaged in an active call.

  • Page 40: Sending An Instant Message

    IM controls include: • send emoticon • change font style • print content • enable timestamp • clear content • save content to file ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 41: Replying To An Instant Message

    2. In the To field, enter an address (user name, SIP address, or public telephone number) or enter the number using the numeric key pad. ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 42: Clearing Your Instant Messages History

    Contact your service provider for details on obtaining network-based voice mail and ensuring that your unanswered calls go to your network voice mailbox. Tip: ® To use the voice mail service, your Avaya Aura AS 5300 Office Client must have voice and voice mail enabled. ®...

  • Page 43: Message Waiting Indicator

    Accessing your voice mail box About this task Use this procedure to access your voice mailbox. Procedure ® Click the You Have Voice mail link on the Avaya Aura AS 5300 Office Client Notification toolbar. Select Multimedia > Voicemail. ® The Avaya Aura AS 5300 Office Client makes a call to your voice mail server.

  • Page 44: Multimedia Communication

    Call Back: Place a call to the message author. Reply: Call message author’s voicemail account. Compose: Compose a new greeting. Logoff: Log off from the voicemail server. ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 45: Chapter 4: Presence

    Avaya Aura 5300 Office Client is registered for a period of time. Available User is registered in the network, has automatic presence enabled, and is actively using the computer from which the Avaya ® Aura AS 5300 Office Client is registered.

  • Page 46: Using Automatic Presence

    If you have a valid user identity of other communities, such as Yahoo, Google, AOL, MSN, and Jabber, and have contacts from these communities in your personal address book, then you can view the presence status of these contacts from your Avaya ®...

  • Page 47: Viewing Your Presence Watchers List

    The Presence watchers list displays. Managing your presence ® After you are registered with the network, you can use the Avaya Aura AS 5300 Office Client to change your presence information at any time. Your presence status appears on the Multimedia toolbar.

  • Page 48: Changing Your Presence State From The Multimedia Menu

    Use this procedure to change your presence state from the system tray menu. Procedure 1. Right-click the System Tray icon. A shortcut menu appears. 2. Select Change my status. ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 49: Creating Custom Presence State Notes

    Busy, you can route your incoming calls in a specific way. This helps you to work with no interruptions. Incoming calls will not ring on your clients. To create routes for your incoming calls, ® use Routes portlet in the Personal Agent. For more information, see Avaya Aura Application Server 5300 Personal Agent User Guide, (NN42040-105).

  • Page 50: Chapter 5: Managing Your Contacts And Calls

    AS 5300 Office Client must have voice enabled. Checking your Incoming Calls folder About this task Incoming calls are listed within the Incoming Calls folder, which is a subdirectory of the Avaya ® Aura AS 5300 Office Client folder group.

  • Page 51: Responding To A Caller

    Acknowledging missed call entries About this task ® If you miss a call on your Avaya Aura AS 5300 Office Client, the main window shows an icon indicating missed calls and also identifying the number of missed calls. Use this procedure to acknowledge a missed call log entry.

  • Page 52: Checking Your Outgoing Calls Folder

    To acknowledge all missed calls at one time, select Edit > Mark All as Read. Checking your Outgoing Calls folder About this task Outgoing calls are listed within the Outgoing Calls folder, which is a subdirectory of the Avaya ® Aura AS 5300 Office Client folder group.

  • Page 53: Managing Your Contacts

    Personal address book if it does not already exist. When you add a new contact in your personal address book it is added to your Microsoft Outlook contacts. ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 54: Communicating With Users From Other Communities

    • Microsoft Outlook contacts who are not in your domain must have a first and last name, otherwise the contact appears as “blank” when viewed in your Microsoft Outlook Contacts after ® you log in to the Avaya Aura AS 5300 Office Client. Tip: The number of entries you can have in your personal address book is pre-defined and assigned by your service provider or system administrator.

  • Page 55: Contact Entry Commands

    Use this procedure to add a new contact entry. Procedure 1. In the Microsoft Outlook navigation pane, click the Contacts button. Your contacts appear in the View pane. ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 56: Adding New Contacts By Importing From The Global Address Book

    You can search for other users within your domain using the global address book. You can search ® for other users by name, SIP address, or phone number. With the Avaya Aura AS 5300 Office Client you can import contacts from the global address book into Microsoft Outlook.
  • Page 57 If your system administrator enables the global address book feature, you can access the global ® address book through the Avaya Aura AS 5300 Office Client. If your system administrator disables the global address book feature, you cannot access the global address book.

  • Page 58: Viewing A Contact Entry

    4. If you want to place this entry in a different group, use the Group list to select a new group for the entry. ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 59: Deleting A Contact Entry

    To designate a contact entry as a Friend, select the This Contact is a friend check box in ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 60: Adding A New Group

    3. Click Delete to remove the group. If the group contains members, the members are moved to the No Group group (default group). ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 61: Managing Your Friends

    You can mark contact entries as Friends and you can display the presence information for these Friends. Tip: ® Friends can prevent you from seeing their presence information. See Avaya Aura Application Server 5300 Personal Agent User Guide, (NN42040-105) for more information about how to ban users from seeing your presence information.

  • Page 62: Friends Entry Commands

    - Send a File - Share Whiteboard - Send Clipboard Tip: ® To call a friend using the Call shortcut menu, your Avaya Aura AS 5300 Office Client must have voice enabled. Adding a Friend to the Friends display About this task Use this procedure to add an entry to the Friends display.

  • Page 63: Removing A Friend

    5. Click the My Friends button on the Multimedia toolbar or select Multimedia > My Friends. The entry that you removed no longer appears in the Friends display pane. ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 64: Chapter 6: Sharing

    Two users can team together in a multimedia sharing conversation and one PC can support multiple peer-to-peer sharing conversations simultaneously. These features must be assigned to you. If you ® have support for the sharing feature, then the Avaya Aura AS 5300 Office Client offers the following sharing tools: •...

  • Page 65: Starting A Sharing Conversation

    Tip: ® To use sharing capabilities during a call, your Avaya Aura AS 5300 Office Client must have voice enabled. With the exception of the Send Web Push command, the Sharing actions are only available when ®...

  • Page 66: Ending A Sharing Conversation

    Confirm Web Push window appears, with the current web page URL already entered for you. 3. Click Yes to push the web page to the other computer. ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 67: Pushing A Web Page To Another Party Not On An Active Call

    ® displays the received page. The Avaya Aura AS 5300 Office Client also displays a dialog ® box where you can choose whether the Avaya Aura AS 5300 Office Client automatically displays future received web pushes. ® 2. If you want the Avaya Aura AS 5300 Office Client to automatically display future received web pushes from the remote party, click Yes;...

  • Page 68: Co-Browsing Web Pages

    ® Avaya recommends that you allow the Avaya Aura AS 5300 Office Client to automatically view received web pages, especially if the remote party is using the Avaya ® Aura AS 5300 Office Client co-browsing feature. This way, you do not have to click Open for every web page you receive.

  • Page 69: Sending And Receiving Files

    After the remote party requests a file transfer to you, your Conversation window expands to show ® the sharing control panel, and the Avaya Aura AS 5300 Office Client displays the file transfer request in the pending state. You can accept or reject the transferred file.

  • Page 70: Accessing Received Files

    If the remote party accepts the share whiteboard request, the whiteboard application starts, and the sharing control panel indicates that the whiteboard is opened. ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 71: Receiving A Share Whiteboard Request

    Using the whiteboard ® After the share whiteboard request is accepted, the Avaya Aura AS 5300 Office Client displays the Whiteboard window. Keep the following in mind when using the whiteboard workspace: • Use the object drawing tools—circle, square, polygon—to create shapes and lines.

  • Page 72: Saving Whiteboard Drawings

    About this task Use this procedure to restore whiteboard drawings. Procedure 1. Select File > Restore from the menu on the Whiteboard window. ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 73: Transferring The Clipboard

    Transferring the clipboard ® You can send (and receive) Windows clipboard data to (and from) another user’s Avaya Aura 5300 Office Client. You can share clips of text, photos, drawings, Web bookmarks, e-mail address books, and other clipboard contents. After a conversation is successfully started, two users can send Windows clipboard data using the Transfer Clipboard sharing tool.

  • Page 74: Receiving A Transfer Clipboard Request

    1. Open the Windows application in which you want to use the clipboard data. 2. Use the Paste function of that application to paste the data from the system clipboard into the application. ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...
  • Page 75 Rich Text Format (RTF) and pasted into an application that understands this format (Microsoft Word or Windows WordPad) retains formatting even when shared through the clipboard tool. ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 76: Chapter 7: Advanced Setup

    • Configuring video preferences on page 82 • Configuring voice mail preferences on page 91 • Configuring a Avaya IP Deskphone (optional) on page 92 • Configuring file exchange preferences (optional) on page 93 • Configuring presence preferences on page 93 •...

  • Page 77: Configuring User Preferences

    Your User name is assigned by your service provider or system administrator. Tip: ® You can define multiple profiles in the Avaya Aura AS 5300 Office Client. Each user profile you define has a separate set of preferences and configuration data. For more...

  • Page 78: Configuring Connection Preferences

    The Select Location window appears. Caution: ® You must provide the correct location information on your Avaya Aura AS 5300 Office Client; otherwise, some services, such as emergency and conferencing services, may not work properly. For example, the location you choose determines where you are during an emergency.

  • Page 79: Configuring Ring Tones Preferences

    You can change alerting sounds settings by selecting different .wav files. Tip: ® Standard alerting sounds are stored as .wav files in the Avaya Aura AS 5300 Office Client installation directory. Ask your system administrator if other alerting sounds are available.

  • Page 80: Configuring Audio Devices Preferences

    This procedure has been verified with the Avaya USB keypad adapter and headset. Other products may not retain the settings as described. Use this procedure to select your audio device settings.

  • Page 81: Configuring Video Preferences (Optional)

    1. Select Multimedia > Preferences and then select the Audio list item to display the Audio settings window. ® 2. Select whether the Avaya Aura AS 5300 Office Client generates call-related sound effects (for example, local incoming ringing or end of call notification).
  • Page 82 If no video camera is attached to the PC, a message appears the first time that you select a predefined video configuration setting. This message indicates that, although you cannot send video, you can still receive video. ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...
  • Page 83 Select the Restrict video to receive-only operation check box to allow other video-enabled ® clients to send you video while your Avaya Aura AS 5300 Office Client does not send outgoing video. 3. Click OK to save your changes or click Cancel to exit without saving.
  • Page 84 Selecting H. 263+ video CODEC on page 87, Selecting H.264 video CODEC on page 88, or Selecting MPEG4 video CODEC on page 89. ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...
  • Page 85 ® • FPS field: you can specify the number of Frames Per Second that the Avaya Aura 5300 Office Client transmits. Higher numbers increase the fluidity of motion, but at a cost of greater CPU and network bandwidth. A value of 15 produces an effective sense of motion.
  • Page 86 The combination of a large video image size, high quality CODEC setting, and high Frames Per Second (FPS) produces video transmission rates over 1 Mbit/s and erodes network and PC performance. Avaya recommends that you use one of the pre-defined video configurations.
  • Page 87 Use custom video configurations with care. The combination of a large video image size, high quality CODEC setting, and high Frames Per Second (FPS) produces video transmission rates over 1 Mbit/s and erodes network and PC performance. Avaya recommends that you use one of the pre-defined video configurations.
  • Page 88 1. Click Preferences > Video > Configure. The Video Configuration window appears. 2. Select H.264 Codec from the Preferred Video Codec drop-down menu. ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...
  • Page 89 Use custom video configurations with care. The combination of a large video image size, high quality CODEC setting, and high Frames Per Second (FPS) produces video transmission rates over 1 Mbit/s and erodes network and PC performance. Avaya recommends that you use one of the pre-defined video configurations.
  • Page 90 Use custom video configurations with care. The combination of a large video image size, high quality CODEC setting, and high Frames Per Second (FPS) produces video transmission rates over 1 Mbit/s and erodes network and PC performance. Avaya recommends that you use one of the pre-defined video configurations.

  • Page 91: Configuring Voice Mail Preferences

    Dynamic Resolution Conversion Configuring voice mail preferences About this task ® You can customize how the Avaya Aura AS 5300 Office Client operates when contacting your voice mail server by configuring your voice mail preferences. Tip: Access to the voice mail settings depends on whether the voice mail service is assigned to you.

  • Page 92: Configuring A Avaya Ip Deskphone (Optional)

    Configuring a Avaya IP Deskphone (optional) ® If you have a Avaya IP Deskphone or other SIP phone that your Avaya Aura AS 5300 Office Client must control, then you must configure these settings. You must be logged on to an IP Deskphone ®...

  • Page 93: Configuring File Exchange Preferences (Optional)

    4. Click OK to save your changes or Cancel to exit without saving. Configuring presence preferences Using presence preferences, you can customize automatic presence indicator support. The Avaya ® Aura AS 5300 Office Client can update your presence status to show when your PC is idle or when your telephone is occupied.

  • Page 94: Configuring Instant Messaging Preferences

    Procedure 1. Select Multimedia > Preferences and then select the Instant Messaging list item. 2. Select the Play a sound when a message is received check box if you want the Avaya ® Aura AS 5300 Office Client to generate an audible alert when an instant message is ®...

  • Page 95: Specifying Calls Preferences

    System Tray. This displays window when you receive an instant message. ® • Select the Bring IM window to front check box if you want the Avaya Aura AS 5300 Office Client to bring the Conversation window to the front of your desktop.
  • Page 96 2. In the Call Pop-Up Mode section, select one of the following pop-up mode you want to use: • You can have the new call window open immediately, and become the active window on your PC ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 97: Specifying System Preferences

    Specifying system preferences About this task ® System preferences allow you to customize how the Avaya Aura AS 5300 Office Client behaves when the PC enters low power mode. Low power mode is one of the following: • Standby: Power to most PC components is off, but RAM remains powered in order to preserve system state.

  • Page 98: Specifying User Interface Preferences

    AS 5300 Office Client functions such as making a call or sending an instant message from within a Microsoft Office Application such as Word, Excel, Power Point and Outlook. ® Use this procedure to enable the Smart Tag feature in the Microsoft Avaya Aura AS 5300 Office Client. Procedure 1.

  • Page 99: Using The Audio Wizard To Configure Audio Volume

    The Advanced Audio Properties window appears showing your speakers setting. 11. Select the appropriate option from the Speaker Setup list. For example, if you use a laptop ® without a headset for applications other than the Avaya Aura AS 5300 Office Client, select the Laptop stereo speakers option.

  • Page 100: Installing Qos Enhancement (Optional)

    If you are a laptop user, you may have different configuration needs, depending on where you are ® located (for example, at work or at home). Often, the configuration of the Avaya Aura AS 5300 Office Client in one location is not correct when your laptop is connected in a different location.

  • Page 101: Adding A Profile

    For example, as a laptop user you may have two IP Deskphones, one at the office and one at home. ® Depending on where the laptop is located, the Avaya Aura AS 5300 Office Client must establish communication with a specific IP Deskphone.

  • Page 102: Automatic Software Updates

    AS 5300 Office Client, the Avaya Aura AS 5300 Office Client ® automatically checks to see if there is a need to update the software. The Avaya Aura AS 5300 Office Client retrieves the updates automatically from the server, with no action required on your part.

  • Page 103: Uninstalling The As 5300 Office Client

    If you remove your Avaya Aura AS 5300 Office Client running on Windows Vista, you receive a UAC prompt stating that the publisher is unidentified. Currently, this is a known InstallShield 2008 issue. Click Allow and continue the process of removing the Avaya ® Aura AS 5300 Office Client.
  • Page 104 AS 5300 Office Client on your computer. Tip: ® ® Uninstalling the Avaya Aura AS 5300 Office Client does not remove the Avaya Aura AS 5300 Office Client folder group within Microsoft Outlook. ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide...

  • Page 105: Chapter 8: Troubleshooting

    Ensure that your service provider or system administrator has enabled the Avaya Aura ® 5300 Office Client for you. If you receive the error message that the Avaya Aura AS 5300 Office Client is not available, contact your service provider or system administrator.

  • Page 106: No Voice

    Troubleshooting echo. Avaya recommends the use of a headset or handset with your PC, or of headphones (without a microphone) along with your desktop microphone. Echo can also occur when using a headset, but you can often correct this by reducing the volume. If your sound card provides input mixing capabilities, you can also adjust the microphone gain.

  • Page 107: Cannot Speak When The Other Party Is Speaking

    Troubleshooting IP Deskphone configuration problems For laptops, Avaya recommends that you perform the driver upgrade while the computer is undocked, as it is usually the laptop internal sound card that encounters problems and not the docking station sound card (if the docking station has one).

  • Page 108: Troubleshooting Calling And Messaging Problems

    This section discusses problems you can encounter with calls or messaging sessions. ® Note that some problems can occur because enhanced features of the Avaya Aura AS 5300 Office Client may not be supported on your network. Ask your system administrator what features are available for your use.

  • Page 109: Cannot Send A Copied File Using Send Clipboard

    3. If video does not appear in the Video Configuration window, select your video camera from the Video Driver menu (it is probably Microsoft WDM). ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 110: Adding A New Video Camera

    OK. ® 5. If RGB 24 or I420 is not listed, the camera may not be usable by the Avaya Aura AS 5300 Office Client. However, try examining other programs that came with the camera to enable Video For Windows with this camera.

  • Page 111: Camera Switches To Receive-Only

    If you are unsure of how to troubleshoot device installation conflicts, seek knowledgeable assistance. ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 112: Chapter 9: Hardware Notes

    AS 5300 Office Client requires a video camera that can capture video in RGB-24 or I420 video format. Most USB 1.x web cameras meet these requirements, but Avaya can make no recommendation or statement of compatibility about which cameras and/or headsets work with the ®...
  • Page 113 Compatibility with the client application Avaya recommends the following guidelines: • Evaluate the camera in person before purchasing. • If multiple computers with different versions of the Windows operating system are going to be used with the camera, evaluate the camera on all operating systems before purchasing.

  • Page 114: Chapter 10: Terms You Should Know

    AS 5300 Office Client keeps a record of all incoming and outgoing calls. It stores ® these call log entries in the Avaya Aura AS 5300 Office Client folder group as Incoming Calls folder (for incoming calls) and Outgoing Calls folder (for outgoing calls).

  • Page 115: Conversation

    Tip: The conferencing procedures in this guide refer only to Ad hoc audio conferences. For more information about Meet Me audio conferences, talk to your system administrator, or see Avaya ® Aura Application Server 5300 Meet Me Conferencing Quick Reference, (NN44474-102).

  • Page 116: Personal Address Book

    Tip: ® The IP address of the proxy server may already be defined in your Avaya Aura AS 5300 Office Client. If it is not, contact your system administrator to obtain the proxy server configuration information.

  • Page 117: Acronyms

    Public Safety Answering Point Session Initiation Protocol Theme Designer Kit Time Division Multiplexing User Account Control Universal Resource Locator (internet address) Universal Serial Bus ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

  • Page 118: October

    ................conference calls ..............37 configuration:AS 5300 office client ........12 network: connection speed ..........contact:add ................contact: delete ..............contact:import ..............contact:viewing list ...............54 ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...
  • Page 119 ............... software updates:automatic ..........102 video:receiving ..............27 video:sending ...............27 video preferences ..............viewing list:contact ...............54 voice mail:accessing mailbox ..........voice mail:preferences ............91 ® October 2017 Avaya Aura Application Server 5300 Office Client User Guide Comments on this document? infodev@avaya.com...

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