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Troubleshooting
4. Click the Source button after video appears. This usually produces a multi-tab window that
has controls to tune video color and brightness. Operate the controls until you are satisfied
with the image.
5. Click OK to close the camera controls.
6. Click OK to close the Video Configuration window.
7. Click OK to close the Preferences window.
Adding a new video camera
Ensure that the Avaya Aura
Multimedia > Preferences and then select the Video list item. If all of the controls appear dimmed
and non-operational, you may not have logged on. (Use the Login menu.) If you have logged on
(that is, if there is a green presence status icon), your service set does not include video. Contact
your service provider or system administrator.
If the video controls are enabled, ensure that the client has been configured to send and receive
video by verifying that the Do not send or receive video on my calls option is not selected. If
video was disabled, click a setting to configure video.
No Codecs video message
About this task
If you receive this message, the camera needs to be manually configured.
Use this procedure to configure the camera manually.
Procedure
1. Select Multimedia > Preferences and then select the Video list item.
2. Click the Custom Setting option and click Configure.
3. If video does not appear in the Video Configuration window, select your video camera from
the Video Driver list (it is probably Microsoft WDM).
4. After video appears, click Format. The window that appears varies from camera to camera
but look for a control for Pixel Depth/ Compression or Format. Choose either RGB 24 or I420
in this control and click OK.
5. If RGB 24 or I420 is not listed, the camera may not be usable by the Avaya Aura
Office Client. However, try examining other programs that came with the camera to enable
Video For Windows with this camera. Also, check with the camera vendor's web site to
obtain the most recent drivers.
6. Click OK to close the Video Configuration window, and click OK again to close the
Preferences window.
October 2017
®
AS 5300 Office Client can perform video telephony. Navigate to
®
Avaya Aura
Application Server 5300 Office Client User Guide
Comments on this document? infodev@avaya.com
®
AS 5300
110
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Table of Contents
Troubleshooting
