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INTRUSION_TONE
IVR_TRUNKS
LOCAL_AREACODE_00
Note:
Only one area code can be
specified.
LOCAL_AREACODE_01 through LOCAL_AREACODE_31
CPSEE_TSP500 User Guide
This document is confidential and proprietary to SER Solutions and is not for external use.
assignment. That is, if at the time of the dial request, no trunks are available
in that specified trunk group, a search will begin for a trunk in another group.
In order to dial internationally, the install flag INTERNATIONAL must be set
to a 1. If this flag is set, all telephone numbers arriving at the TSP must have
a three-digit country pre-pended to it, even if it is a non-international number.
For example; if the INTERNATIONAL flag is set for a TSP in the USA, USA
numbers must arrive at the TSP in the form 0012035551212. (001 is the
country code for the USA).
Some countries outside the USA require that an Intrusion Tone be played to
agents and called parties if they are being monitored. The frequency, cadence
and decibel level of this Intrusion Tone can be different for each country that
requires it.
If the INTRUSION_TONE keyword is NOT defined in the Dialing Rules
file, or is defined, and set to zero, there will be no Intrusion Tone injected into
calls that are monitored.
If the INTRUSION_TONE keyword is set to one (1), the tone (specified by
the ITONE parameter in the tones.def file) will be injected into calls being
monitored. This includes both two-party calls and conferences that are being
monitored.
The default is for Intrusion tone is to be turned OFF. To specify that the
Intrusion tone should be used, enter the following line into the Dialing Rules.
INTRUSION_TONE 1
The IVR_TRUNKS keyword assigns specific trunks to the IVR Trunk
Queue. It is this queue where trunks are grabbed for external transfers via the
internal IVR. Trunks can be assigned individually, in contiguous ranges, or
both.
Example:
IVR_TRUNKS
1 3-43 47 48
Specifies the area code where the TSP is located. It is your Local Area Code.
Version 4.0
Chapter 6 Trunk Spans and Dialing Rules
Page 6-11
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