Building Dialing Rules Tutorial; Key Words Of Dialing Rules - Avaya CPSEE_TSP500 User Manual

Building Dialing Rules Tutorial

Key Words of Dialing Rules

AGENT_BEEP_TIME
Note:
Agents are "beeped" only for
connected calls on Cam-
paigns running "Answering
Machine Detection".
ALAW
ANSM_SILENCE
ANSM_TIMEOUT
CPSEE_TSP500 User Guide
This document is confidential and proprietary to SER Solutions and is not for external use.
The tsp.cnf file is accessible through the Configuration item in the TSP menu.
Selecting the DialingRules item invokes a "vi" edit of the tsp.cnf file.
• The Dialing Rules file contains lines of configuration information, with
one item per line. A single line must not exceed 80 columns.
• Each line of configuration contains a keyword, followed by the data.
• Keywords must use exact spelling and upper case characters only.
• Lines beginning with the "!" (Exclamation Character) are ignored and
assumed to be commented out. Also, any text following an "!" (Excla-
mation Character) within the line is ignored and assumed to be com-
mented out.
The following keywords are shown with their default values. As with all key-
words, it is not necessary to actually place these keywords in the Dialing
Rules file. It is only necessary if you are modifying the default values:
This keyword assigns the length (in milliseconds) of the Beep heard by agents
when a call is connected to the agent. The default is 150 (150 milliseconds.
This keyword assigns the type of audio compression to use. There are two
types of audio compression used on telephony networks (A-law or Mu-Law).
Mu-Law is used in the USA and Japan, while A-law is used for most other
countries. This keyword should be set to 0 for Mu-LAW, which is used in the
USA, Canada and Japan, and 1 for other countries that require A-law com-
pression. This keyword is automatically written by the CPSEE_TSP500 con-
figurator and should not be changed.
This keyword specifies (in 100 millisecond increments) the duration of
silence that must occur after a beep on an Answering Machine is heard before
the ENCORE Message should be played. The duration should be of adequate
length to ensure that the beep heard is in fact the last beep (in the case of mul-
tiple beeps). This analysis only takes place if an ENCORE message is to be
played to Answering Machines detected on the specific Campaign. The
default is two seconds (20 x 100 = 2000 milliseconds), and should not be
changed unless advised to do so by Engineering.
Version 4.0
Chapter 6 Trunk Spans and Dialing Rules
Page 6-5