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Dialing Features and Enhancements
Unrestricted Manual Dial - Feature
Example:
Digital Station Dials - Enhancement
Redials of Incompletes - Feature
CPSEE_TSP500 User Guide
This document is confidential and proprietary to SER Solutions and is not for external use.
A TSP limitation of Manual Dialing in the USA is that the TSP is expecting
ten digits. Once it receives ten digits, it will launch the dial, and use area code
and prefix to determine if the call is local or long distance. In most cases, this
is acceptable. However, consider a TSP that is based in the USA, but is con-
figured for Multi-Country dialing. Because of the USA rules on Manual Dial-
ing, it is impossible to launch an International dial manually (as soon as 10
digits are entered, the dial attempts to launch).
This does not apply to TSPs based in other counties, because the TSP uses a
"dial what you get" strategy for Manual Dialing outside the USA. The dial
what you get strategy requires the caller to enter the pound sign (#) after the
digits are entered. In this manner, any number (including the addition of inter-
national access codes) can be launched.
With this release a new keyword (UNRETRICTED_MANDIAL) has been
added to the TSP. If set to 1, (the default is 0), the TSP will perform the "dial
what you get" strategy, even if it is in the USA.
This keyword can be changed dynamically and activated by typing "load all"
at the Admin Terminal.
UNRESTRICTED_MANDIAL 1
Systems using Multi Country dialing include the three-digit country code at
the beginning of every number. However, it is not normally included in the
Digital Station Dial telephone number. Prior to this release, the TSP was
stripping the first three digits of the Digital Station number, assuming it was a
country code. It no longer does this. Therefore, Digital Station Dials sent
from the Adjunct should never include the country code.
The Install flag DO_NOT_RETRY controls whether or not to retry dials that
resulted in a "reorder" (please hang-up and try your call again). Under certain
circumstances, it may also be desirable to retry "incompletes." These are
dials where no audio is heard by the TSP. This version of the TSP allows
incompletes as well as reorders to be retried one time before sending the dial
result to the adjunct.
To ensure "incompletes" are only retried if the call center desires them to be
retried, a new dialing rules keyword was created.
(RETRY_INCOMPLETES).
Version 4.0
Chapter 4 Features and Enhancements
Page 4-23
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