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GuestWorks and DEFINITY ECS Release 9
Hospitality Operations 555-231-742
Hospitality Operations
Voice Messaging Operations
To connect a guest who calls using a rotary-dial telephone to the voice messaging
system, do the following:
1. When a guest calls to retrieve his or her messages, ask the guest for his or
her name, room number, and his or her voice messaging password.
2. Verify that the guest name and room number are valid.
3. Ask the guest to please hold while the call is transferred to the voice
messaging system.
4. Press the
backup telephone.
5. Enter the message retrieval number.
6. After the voice messaging system answers, enter the extension number for
the guest.
7. Enter either the guest's password or the attendant password.
8. You can now transfer the call to the guest so he or she can retrieve
messages. Press either the
transfer
button at the attendant console or the
start
You hear dial tone as a new call appearance is selected.
The Split lamp goes on at the attendant console.
You hear ringback tone.
The display shows the number you are calling.
A message confirms that this is a "current" guest (registered through
the PMS).
release
button from a backup telephone.
The guest is connected to the voice messaging system and can now
retrieve messages by following the voice messaging prompts.
transfer
button from the attendant console or the
Issue 1
November 2000
65
button on a
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