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GuestWorks and DEFINITY ECS Release 9
Hospitality Operations 555-231-742
Hospitality Operations
Guest Operations
If no keys are pressed, the current message is saved (if the system is
administered to save old messages), and the new one is played. To keep
your mailbox space free for new messages, delete unwanted messages.
If the system is not administered to save old messages, once you listen to a
message, the message is deleted automatically, and the next message is
played.
5. After the last message, you will hear a closing message.
Retrieving Fax Messages
1. Call the message retrieval telephone number.
2. After all of the voice messages have played, press the
prompted to retrieve your fax messages.
3. After pressing the
All fax messages in your mailbox are printed as a group.
4. Depending on the option selected, you will hear a closing message, or the
call will disconnect after all fax messages are delivered.
Listen to the message retrieval greeting and the notification of the
number and type of messages. Messages may be voice, fax, or text.
Text messages are usually written messages collected at the front
desk.
Messages are played one at a time. Each message is prefaced with
the time, day, and date it was received. Fax messages are always
presented after the voice messages have been accessed.
button, you may do any of the following:
6
Press the
button to receive the messages on the same telephone
1
call. To do this, you must be calling from a fax machine or from a
telephone that has a data port connected to your computer. The
computer must have fax software that can receive the messages.
Press the
button to print the messages to an in-room fax machine.
2
Press the
button to send the messages to the guest services fax
3
machine (usually at the front desk).
Press the
button to send the messages to a machine outside of the
4
hotel. You will be prompted to enter the fax machine's telephone
number.
Issue 1
November 2000
17
button when
6
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