Avaya GuestWorks, Definity Enterprise Communications Server Operations page 47

GuestWorks and DEFINITY ECS Release 9
Hospitality Operations 555-231-742
Hospitality Operations
Front Desk Operations
Failed Wakeup Notification
A wakeup call rings for 30 seconds at a guest's telephone. If the wakeup call is not
answered after three attempts (the attempts are spaced 5 minutes apart), a record
of the failed attempt is printed on the journal printer. To notify the front desk
personnel about the failed wakeup, a special extension number with an Automatic
Message Waiting (AMW) lamp is assigned for the purpose of receiving and
storing information about failed wakeup calls. An appearance of this extension is
administered on both the attendant console and on the backup telephones. The
button is labeled
When a failed wakeup occurs, the Failed Wakeup lamp goes on, and you should
do the following:
1. Press the
MESSAGES FOR EXT XXXX
2. Press the
EXT <ext> <name><date><time> <#fail> CALL
3. After following your local procedures to handle failed wakeup calls, delete
the message by pressing the
DELETED
4. Search for other failed call messages by pressing the
5. When all messages have been read and deleted, press the
button.
.
failed wakeup
button.
failed wakeup
The following displays:
button to display the failed wakeups.
next
The following displays:
The following displays:
The Failed Wakeup lamp goes off.
The display goes blank.
The console returns to the normal operating mode.
button.
delete
Issue 1
November 2000
43
button.
next
normal mode