Storage Problems; Table 8-6: Troubleshooting Problems Detected By The Operating System - Compaq AlphaServer 1000A Owner's Manual

Table 8–6: Troubleshooting Problems Detected by the Operating System
Symptom
System is hung or has crashed
No startup display
Errors have been logged, and the
operating system is up

Storage Problems

Mass storage device problems at startup are usually indicated by read fail messages.
Problems are also indicated by storage devices missing from the show config display.
Use the following tables to diagnose the likely cause of the problem.
•
Table 8–7 provides information about troubleshooting fixed-media mass storage
problems indicated at startup.
•
Table 8–8 provides information about troubleshooting removable-media storage
problems indicated at startup.
Troubleshooting Your System
Action
Examine the crash dump file.
Refer to the OpenVMS Alpha System Dump Analyzer
Utility Manual (AA-PV6UB-TE) for information about
how to interpret OpenVMS Alpha crash dump files.
Refer to the Guide to Kernel Debugging (AA-PS2TA-TE)
for information about using the Digital UNIX Crash
utility.
The console environment is set to "serial;" thus, the
startup screen is routed to the COM1 serial
communication port and cannot be viewed from the VGA
monitor.
If you are using a VGA monitor, set the console
environment variable to "graphics." (Use the set
console graphics command). See "Console
Problems."
Have your service provider examine the operating system
error log files to isolate the problem.
If the problem occurs intermittently, have your service
provider run an operating system exerciser, such as DEC
VET, to stress the system.
Refer to the DEC Verifier and Exerciser Tool User's
Guide (AA-PTTMA-TE) for instructions about running
DEC VET.
AlphaServer 1000A Rackmount Owner's Guide 8-11