Troubleshooting A Network Installation With A Print Server - DataCard Sp35 Installation Manual

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Problem
On Windows XP, the Detect New
Hardware wizard does not
identify the printer driver on the
CD-ROM.
The Add/Found New Hardware
wizard appears when the printer
is connected or powered on,
after the printer is installed.

Troubleshooting a network installation with a print server

The following problems might occur when installing the printer using a direct network connection that includes a
print server. Address the possible causes in the order listed.
Problem
Cause
The USB cable is defective.
The printer is connected through
more than 5 hubs (or devices) or
through 2 or more unpowered
hubs (or devices).
The printer is connected through
a USB hub or device that is
defective.
The printer is connected with a
cable that is longer than
specified.
The USB port on the PC is
defective.
The operating system identified
the printer but you cancelled the
Add/Found New Hardware
wizard.
There is a communication
problem.
The operating system identified
the printer but you cancelled the
Found New Hardware wizard.
Windows is associating the
printer with its existing printer
database.
The printer you just connected
has a different serial number
than the one previously
connected.
Cause
Possible solution
Use a different USB cable that is up to 6.5
feet or 2 meters long.
Remove hubs until the printer is
connected through 5 or fewer hubs (or
devices) or directly to the PC. Make sure
every other hub is powered.
Replace the USB hub or, if the printer is
connected through another device,
connect both devices through a USB hub.
Use a USB cable that is up to 6.5 feet or 2
meters long.
If the printer is connected through a USB
hub or device, use a shorter cable
between the PC and USB hub.
Replace the USB port on the PC.
Unplug the USB cable, remove the printer
from the Device Manager and then try
again.
See Communication Problems.
Unplug the USB cable, remove the printer
from the Device Manager and then try
again.
The wizard closes. No action is necessary.
The Wizard installs another copy of the
printer driver. (Find the icon in the Printers
Window.) This occurs because Windows
tracks the serial number of each USB
device connected.
Possible solution
SP Series Install e-Guide