Installing Printer Diagnostics - DataCard Sp35 Installation Manual

13 Close the shipping carton.
14 Secure the carton with shipping tape. Be sure to wrap around the shipping carton several times to secure it.
15 Put a shipping label on the carton. If you are returning the printer for service, use the address provided by
service.

Installing Printer Diagnostics

Your service provider might ask you to use Printer Diagnostics to identify whether problems with the printer can be
solved at your location or if it must be repaired at a repair depot.
You can obtain files to install Printer Diagnostics in one of the following ways:
• The printer driver CD-ROM includes Printer Diagnostics. Choose Driver Support Programs and then Printer
Diagnostics to extract installation files.
• The downloads area of www.datacard.com includes files to install Printer Diagnostics. Choose the utilities area
and then download the Printer Diagnostics file.
Tips for Success
• The printer driver must be installed and communicating with the printer to use Printer Diagnostics.
• If you update the driver, also update Printer Diagnostics.
• The Printer Diagnostics utility is intended for use by Datacard-authorized service providers, including depot and
field engineers. Service providers must be certified to repair the printer on which this utility is used. This
program is also for use by owners of Datacard printers working at the direction of their Datacard-authorized
service provider.
• Caution: This utility provides access to values that, if changed, can disable printer operation. Printer owners
use the Printer Diagnostics utility at their own risk.
1 Close all applications. Do not close Windows.
2 Start the installation program. Do one of the following:
• From CD-ROM:
a Insert the Smart Driver™ CD-ROM in the PC drive. the Smart Driver™ window opens.
b Click Printer Support. The Printer Support Programs window opens.
c Click Printer Diagnostics to start the installation wizard.
• From a downloaded file
a Use Windows Explorer or My Computer to browse to the location of the file.
b Double-click the file to open it and click OK and then Unzip to extract files.
c Click OK when complete. The installation wizard starts.
3 On the installation wizard, click Next
4 A Prompt appearing asking whether you would like to view the Read Me First file.
a Click Next to display the file in Word Pad.
b Close WordPad when you are done and ready to continue with installation.
5 Click Next to use the default location.
6 Keep the default Programs location or choose another location and then click Next to begin file copying.
7 Click Finish to close the installation wizard.
8 If you installed from CD-ROM, close the Smart Driver™ window and remove the CD-ROM.
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