Network Installation Troubleshooting; Card Printer Driver Problems - DataCard SD160 User Manual

Network Installation Troubleshooting

Problem
The network cable is
loose.
The Status page of
Printer Properties shows
the printer is not
available, but the printer
shows Ready on the LCD
panel.
The printer is not
configured with the
correct network address

Card Printer Driver Problems

The Card Printer Driver and printer can have the following communication problems:
The Card Printer Driver does not detect the network connected printer
The Card Printer Driver does not detect the USB connected printer
Driver status or Windows print queue does not provide expected data
Printer Messages do not display on the PC
36
Solution
Reconnect the data cable to the network port and the printer.
Restart the printer.
Follow your network troubleshooting procedures to isolate
and test each component of the computer to printer
communication link.
Suggestions:
Verify the computer to network connection by accessing a
network resource, such as a network drive.
The network administrator can test communication
between a server and the printer.
Make sure that the user is logged on to the network.
Make sure that the server name or IP address is entered in the
Port Settings or Configure Port dialog box on the computer.
For more information about retrieving the printer's IP
address, refer to "Retrieve the Printer's Network IP Address"
on page 16.
Make sure that Ready displays on the printer's LCD panel.
on page 39
on page 37.
on page 37.
on page 38.
Troubleshooting