Responding To Messages - DataCard Sp35 Installation Manual

Responding to messages

The printer and driver generate a message on the PC when a card cannot be processed. Usually, the message is
displayed on the PC.
1 When a message is displayed on the PC, follow the suggested action. Click the Help button to see likely causes
and possible solutions.
2 When the printer status light blinks amber, it is safe to open the printer to fix any problems.
3 Fix the problem, then close the printer cover and press to latch it.
4 The message box might disappear on its own or you might need to click a button.
Buttons on the message box can be:
Retry: Clears the card. The driver sends the card or cards to the printer again. If the problem is fixed, normal
operation resumes.
Cancel: Clears the card. The driver does not send the card again. If the problem is fixed, normal operation
resumes.
OK: Used for a message that occurs when no card was being printed, a status message, or an equipment
failure message. If the problem is corrected, normal operation resumes. (Power the printer off and on if
operation does not resume.)
The printer might eject any cards in the printer.
Message Tips
• If the message box disappears automatically, you might need to return to the ID software to send the card to
print again.
• If the printer beeps and the status light blinks amber but no message appears on the PC, try:
— If you printed a test card and the printer beeps but no message appears on the PC, use a card with a
magnetic stripe and make sure the stripe is oriented correctly.
— Restart Windows to fix the problem.
• If a message appears repeatedly and you cannot reliably fix it, the printer might need service. Record the
message and message number, the printer serial number, and the driver and firmware versions (see the Printer
Toolbox). Call your service provider.
• On the SP35 and SP55 printer, rejected cards are placed in the output hopper.
On the SP75, rejected cards are placed in the reject bin.
SP Series Production e-Guide
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