Troubleshooting An Sp Series Card Printer With The Built-In Ethernet Feature - DataCard Sp35 Installation Manual

Test LED does not light up on
power up the print server.
On Windows XP or 2000, the
DCNETn port does not appear in
the Smart Driver Ports list when
installing the printer.
Port status is:
The port mode has not been
detected.
Port status is:
Network not responding.
Port status is:
Communication with the printer is
suspended.

Troubleshooting an SP Series card printer with the Built-in Ethernet feature

The following problems might occur when installing an SP Series printer with Built-in Ethernet feature. Address the
possible causes in the order listed.
Problem
You installed the Smart Driver™
and specified the IP address of
the printer, but could not connect
to the printer.
A card sent from a PC does not
print.
SP Series Install e-Guide
The power or network connection
for the print server is not working.
The network port driver was not
installed successfully.
The network address or name of
the printer has not been defined.
The print server is not
responding to a query by the
printer driver.
The printer has been busy or the
network has not responded for
more than 30 seconds.
Cause
The IP addresses are not
correct.
On SP55 printers with the Open
Card feature, the data format is
not correct.
On SP55 printers with the Open
Card feature, the card used a
data format that was not selected
on the LCD panel.
Make sure that the print server is
connected to a power source and that the
network connection is good. See the guide
for the print server.
Remove the Smart Driver™ and install the
driver again. Make sure that you choose
to install a network printer.
In the printer Properties dialog box, make
sure the port is a Datacard® network port
(DCNet_) and that the IP address or
device name is configured for the port.
Check the power to the print server, and
the connections from the printer, print
server and network. Also verify the PC
connection to the network.
Resume the Printer Toolbox to see
whether the printer is busy or the network
is not responding.
If the status remains, check the printer.
Make sure it is powered on. See if another
PC is displaying a message. Address the
printer problem if possible.
Possible solution
Use the printer LCD panel to retrieve the
IP addresses (IP address, subnet mask,
and gateway address).
Make sure you have selected the correct
address mode (DHCP or Static IP). The
address mode of the printer must match
the addressing used on the network.
Make sure the data format (displayed on
the LCD panel) is Smart Driver™. Change
it if needed.
Change the data format so the printer
recognizes the data format sent.
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