Logging Out As An Agent; Activating After Call Work; Activating Auxiliary Work - Avaya 9608 Manual

Call Center Agent operations

Logging out as an agent

Before you begin
Your system administrator can configure Reason Codes as "Forced" which means a Reason Code
must be entered upon Agent Log Out. Speak to your system administrator or supervisor for more
information about the Reason Codes your system uses.
Procedure
1. Press the right or left navigation arrows to access the Features list.
2. From the Features list, select Agent Logout using the up or down navigation arrows.
3. Press Select, or press the OK button.
4. If configured by your system administrator, enter the Reason Code for logout.
5. Press Enter, or press the OK button.
Result
Upon successful logout, the Agent Logout feature toggles to the Agent Login feature.

Activating After Call Work

About this task
You can activate After Call Work at any time while you are logged in as an agent. If After Call Work
is activated while on a call, the phone indicates it is pending After Call Work until after your active
call is released.
Procedure
1. Press the right or left navigation arrows to access the Features list.
2. From the Features list, select After Call Work using the up or down navigation arrows.
3. Press Select, or press the OK button.
Result
The After Call Work icon (

Activating Auxiliary Work

About this task
You can activate the Aux Work state to notify the system that you are unavailable for any call at this
moment.
June 2017
) appears on the Agent Status Line.
Using Avaya 9608/9608G/9611G IP Deskphones SIP for Call Center Agents
Comments on this document? infodev@avaya.com
18